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Pulai Desaru Beach Resort & Spa

P.O Box 29, Bandar Penawar, Kota Tinggi, Desaru Beachfront, Desaru, Malaysia 81900 (Show on map)

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Area: Desaru Beachfront Number of Rooms: 196

Recent customer reviews

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Good

7.0

from 1959 reviews

Value for Money
7.0
Location
7.4
Staff Performance
7.2
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
7.2
Food/Dining
6.0
All reviews (1959)
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Clement L. Business travelers France, August 10, 2014
Not puch alternative aournd the area

location / location / location
5.7
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Elaine O. Families with young children Singapore, August 9, 2014
family

location beach
7.3
Overall ok
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Mohammed H. Couples Malaysia, August 9, 2014
just ok

bed..ocean..good view
8
Not so bad
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Goh E. Business travelers Malaysia, August 6, 2014
Good

Clean,quiet,comfortable
8
Relaxing resort,holiday feeling,comfortable
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Kwong H. Couples Singapore, August 5, 2014
Resort stay

quiet, greenery, sea front
7
The stay was very pleasant, with fast check-in, and a very polite and attentive staff willing to accommodate late check-out as the check-in was close to midnight. Unfortunately, the hotel does not have its kitchen or bar open till midnight, and there was no night entertainment except for the TV in the room. Breakfast buffet spread was disappointing, and there was no replenishment if one is late for breakfast - even when it is still 30 minutes to closing time. The general surrounding of the hotel is well maintained, but more attention should be given to the sink and bath tub drainage; as well as the toilet bowl flush that must be losing the hotel a lot of money due water leak.
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Zishan S. Families with young children United Kingdom, August 4, 2014
Has potential but lacking in many areas

Location
5.3
It was ok. Rooms are outdated and need attention. Restaurant food is expensive and not very tasteful.
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Yayu H. Families with young children Singapore, August 3, 2014
Big Room / Good Location / Poor Breakfast

Big Room / Good Location / Value for Money
7.3
Booked two rooms over the weekend. The room is big but the floor is not very clean, can feel alot sand on the floor! Breakfast selection is very limited!! Very bad.... Not many variety!
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Hans U. Families with young children Singapore, July 30, 2014
Nice, quiet resort

Quiet surrounding
5.7
Only liked the quiet surrounding. No wi fi in rooms, sink was choked, toilet bowl not functional, room sandal was torn (albeit new, packed in plastic)...
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Wern P. Families with older children Malaysia, July 30, 2014
Poor management, disappointing facilities.

The beach, pool and large room
4
The check-in was horrendous. Perhaps, it was due to the Hari Raya holidays but the hotel should be prepared for it. It took me more than an hour standing in the line for my turn. When it reaches my turn, the staff took at least 20 minutes to issue me the room key. The room was ok but towels are limited to bath towels only. I thought this is a 4 star resort! Nevermind that. Almost none of the recreational activities are available - the bicycles for rent are out of order, 2 out of 3 pool tables are out of order, the arcade machines are mostly out of order, the ATV rides are not available, the paintball is only limited to shooting fixed targets. Yes.. luckily the beach is still there! So is the swimming pool. Over the 2 nights stay, we managed to get the housekeeping over to mop the floor once. The regular housekeeping did not happen. Just a little disappointed with the service levels, aside from the pool bar & towel booth, the staff did not appear to be customer friendly. The only saviour was the beach and the pool. And, a room that is decently big. The management have to think like a customer and see why someone would chose you instead of your neighbours. Not sure if I would recommend anyone to this resort till some real changes take place!
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Stanley T. Groups Malaysia, July 29, 2014
Average Stay

Room, pool and bar
5.7
Overall the stay was average. When our group arrived, the lobby was full of guests as it was Hari Raya. The check in process was horrible as the receptionists were working slowly with no sense of urgency although there were quite a crowd waiting to check in. We only managed to get our keys after 2 hours of queuing! The room was good, with a comfortable king size bed and a single bed. However, the toilet was a bit run down, with the toilet seat broken and the bath tub water not running. There were no towels in the room. Calls were made to the housekeepers and still the towels were not delivered after 3 hours. Frustrated, I went out and found a staff who promptly delivered the towels. The swimming pool was big and fun. The bar beside the swimming pool serves good pizzas and the staffs were friendly. The ala carte food tasted good but were extremely overpriced. The breakfast were below average. Food were not refilled quickly enough and the choices were limited.
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Customer Reviews - Pulai Desaru Beach Resort & Spa, Desaru

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