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Pulai Desaru Beach Resort & Spa

P.O Box 29, Bandar Penawar, Kota Tinggi, Desaru, Desaru, Malaysia 81900 (Show on map)

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Pulai Desaru Beach Resort & Spa Desaru - Standard Room Pulai Desaru Beach Resort & Spa Desaru - Standard Superior Room Pulai Desaru Beach Resort & Spa Desaru - Superior Room Pulai Desaru Beach Resort & Spa Desaru - Lobby Pulai Desaru Beach Resort & Spa Desaru - Lobby Area Pulai Desaru Beach Resort & Spa Desaru - Interior Pulai Desaru Beach Resort & Spa Desaru - Palm Brasserie Restaurant Pulai Desaru Beach Resort & Spa Desaru - Restaurant Pulai Desaru Beach Resort & Spa Desaru - Restaurant Pulai Desaru Beach Resort & Spa Desaru - Teppan Restaurant Pulai Desaru Beach Resort & Spa Desaru - Lobby Bar Pulai Desaru Beach Resort & Spa Desaru - Lobby Bar Pulai Desaru Beach Resort & Spa Desaru - Spa Pulai Desaru Beach Resort & Spa Desaru - Bubble Kid Room Pulai Desaru Beach Resort & Spa Desaru - Swimming Pool Pulai Desaru Beach Resort & Spa Desaru - Swimming Pool
Pulai Desaru Beach Resort & Spa Desaru - Main Entrance Pulai Desaru Beach Resort & Spa Desaru - Beach Activity Pulai Desaru Beach Resort & Spa Desaru - Exterior Pulai Desaru Beach Resort & Spa Desaru - Exterior Pulai Desaru Beach Resort & Spa Desaru - Exterior
Area: Desaru Number of Rooms: 196

Recent customer reviews

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Good

7.0

based on
1682 reviews

Value for Money
7.0
Location
7.4
Staff Performance
7.2
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
7.2
Food/Dining
6.0
All reviews (1682)
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Wern P. Families with older children Malaysia, July 30, 2014
Poor management, disappointing facilities.

The beach, pool and large room
4
The check-in was horrendous. Perhaps, it was due to the Hari Raya holidays but the hotel should be prepared for it. It took me more than an hour standing in the line for my turn. When it reaches my turn, the staff took at least 20 minutes to issue me the room key. The room was ok but towels are limited to bath towels only. I thought this is a 4 star resort! Nevermind that. Almost none of the recreational activities are available - the bicycles for rent are out of order, 2 out of 3 pool tables are out of order, the arcade machines are mostly out of order, the ATV rides are not available, the paintball is only limited to shooting fixed targets. Yes.. luckily the beach is still there! So is the swimming pool. Over the 2 nights stay, we managed to get the housekeeping over to mop the floor once. The regular housekeeping did not happen. Just a little disappointed with the service levels, aside from the pool bar & towel booth, the staff did not appear to be customer friendly. The only saviour was the beach and the pool. And, a room that is decently big. The management have to think like a customer and see why someone would chose you instead of your neighbours. Not sure if I would recommend anyone to this resort till some real changes take place!
Stanley T. Groups Malaysia, July 29, 2014
Average Stay

Room, pool and bar
5.7
Overall the stay was average. When our group arrived, the lobby was full of guests as it was Hari Raya. The check in process was horrible as the receptionists were working slowly with no sense of urgency although there were quite a crowd waiting to check in. We only managed to get our keys after 2 hours of queuing! The room was good, with a comfortable king size bed and a single bed. However, the toilet was a bit run down, with the toilet seat broken and the bath tub water not running. There were no towels in the room. Calls were made to the housekeepers and still the towels were not delivered after 3 hours. Frustrated, I went out and found a staff who promptly delivered the towels. The swimming pool was big and fun. The bar beside the swimming pool serves good pizzas and the staffs were friendly. The ala carte food tasted good but were extremely overpriced. The breakfast were below average. Food were not refilled quickly enough and the choices were limited.
Ching Y. Couples Malaysia, July 29, 2014
Great short getaway stay at Pulai Desaru Hotel

The Pool, Fast Check-in, Friendly staff
7
A stay that worth the money. Hotel staffs were friendly and checked-in in speed. But the room was not ready yet and we told to be waiting for another 40mins to let them get prepare. Well, is not a big deal as we can walk around on the beach and check out the surrounding. The pool is the best thing available in this hotel, huge enough and you wouldn't feel crowded swimming around. Breakfast was okay, as nothing special about it. The beach cleanliness was okay but not in the worst condition yet, acceptable for me.
Quan H. Couples Malaysia, July 29, 2014
A relax stay

Spacious room, Nice view, Comfort Bed
6.7
This is a wonderful resort to have a relax trip although the food was not up to expectation, the other facilities like swimming pool, bedding are still ok.
Lim W. Families with young children Malaysia, July 29, 2014
The worst hotel ever stay !!!

Close to beach, clear Sea water.
4
Very slow hotel check in, take more than 1 hour to check in even with 3 people in front. Front desk service bad. No face towel, bath towel and small towel in the room. Delivery after 3 hours and 4 times request by rising voice. Dirty balcony - full with cigarette even we stay in non-smoking room. Dirty swimming pool full with moss on the wall. This is the first and last to stay with this hotel.
Wong Y. Couples Malaysia, July 29, 2014
serivecs

others then this
5.3
check in time reach by 12pm wait till 5 pm . check in time very very long and the staff is very bad service
Wei Y. Families with young children Malaysia, July 29, 2014
clean, nice environment

clean, cosy, nice view
10
Pui F. Families with older children Singapore, July 28, 2014
Breakfast supply is insufficient and no refill

Good location, very near to beach. Nice beach.
6.7
Good and bad. Near to beach, nice beach but no sea sport at all. Over crowded with many big groups from different organisation. Limited breakfast selection and food supply is insufficient to accommodate such big crowd. No refill or topping up once the food is finished up! That was at 9.30am!
Sok H. Families with young children Singapore, July 28, 2014
Overpriced

Location, private beach
5.7
The breakfast was such a disappointment. It's quite chaos during breakfast time. Everybody has to fight for the food and empty food were not replenished on time. The variety of the food also very limited. Each room is only limited to 2 breakfast voucher but they were no verification at the restaurant. Check out took us 40 minutes as there is only 1 queue at the reception for both check in and check out. Overall this hotel is overpriced for it's value.
Tan C. Families with young children Singapore, July 27, 2014
nice place for a family get away for busy city.

quiet, clean and private
8
been there for a family gathering of total of 12 + 4 px and it was excellent experience with the relaxing environment. please take note that if you don't drive, surrounding attractions are quite far away.

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Pulai Desaru Beach Resort & Spa DesaruPulai Desaru Beach Resort & Spa Desaru - Standard RoomPulai Desaru Beach Resort & Spa Desaru - Standard Superior RoomPulai Desaru Beach Resort & Spa Desaru - Superior RoomPulai Desaru Beach Resort & Spa Desaru - LobbyPulai Desaru Beach Resort & Spa Desaru - Lobby AreaPulai Desaru Beach Resort & Spa Desaru - InteriorPulai Desaru Beach Resort & Spa Desaru - Palm Brasserie RestaurantPulai Desaru Beach Resort & Spa Desaru - RestaurantPulai Desaru Beach Resort & Spa Desaru - RestaurantPulai Desaru Beach Resort & Spa Desaru - Teppan RestaurantPulai Desaru Beach Resort & Spa Desaru - Lobby BarPulai Desaru Beach Resort & Spa Desaru - Lobby BarPulai Desaru Beach Resort & Spa Desaru - SpaPulai Desaru Beach Resort & Spa Desaru - Bubble Kid RoomPulai Desaru Beach Resort & Spa Desaru - Swimming PoolPulai Desaru Beach Resort & Spa Desaru - Swimming PoolPulai Desaru Beach Resort & Spa Desaru - Main EntrancePulai Desaru Beach Resort & Spa Desaru - Beach ActivityPulai Desaru Beach Resort & Spa Desaru - ExteriorPulai Desaru Beach Resort & Spa Desaru - ExteriorPulai Desaru Beach Resort & Spa Desaru - Exterior

Customer Reviews - Pulai Desaru Beach Resort & Spa, Desaru

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