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Customers like this hotel for:
    Nearest transport:
  • Britomart Transport Centre (0.5 Km / 6 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Auckland International Airport (17.8 Km)
    Customer comments:
  • "Comfortable bed", "Good location ", "Nice staff"
    Top nearby attractions:
  • Auckland Art Gallery Toi o Tamaki (0.5 Km / 6 min walk)
  • Downtown Shopping Centre (0.6 Km / 8 min walk)
  • DFS Galleria (0.6 Km / 8 min walk)
  • Smith & Caughey's Queen Street (0.6 Km / 8 min walk)

Note: Distances are measured as a straight line.

Pullman Auckland

Corner Princes Street & Waterloo Quadrant, Auckland City Center, Auckland, New Zealand (Show on map)

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"Warm and professional customer service. Accommodated my..."

Belinda, New Zealand November 06, 2015

Features of Pullman Auckland

Hotel Facilities

  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • business center
  • coffee shop
  • concierge
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • hot tub
  • indoor pool
  • massage
  • sauna
  • spa
  • steamroom


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

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Hotel Description
Sweeping views of the city and harbor await you at this 5-star, inner city hotel. The Pullman Auckland...see more Sweeping views of the city and harbor await you at this 5-star, inner city hotel. The Pullman Auckland is everything you would expect from this world renowned hotel group. Enjoy well-appointed rooms, tastefully decorated in an elegant European style with modern amenities that are ideal for both business and leisure travelers alike. Conveniently located in the heart of the city, Pullman is within walking distance to all of Auckland’s inner city attractions. Known as the City Of Sails, Auckland and her residents are fanatical sailing enthusiasts, so be sure to soak up the atmosphere at any of the waterfront bars and restaurants scattered along Waitemata Harbour.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (170)

Business travelers (48)

Couples (66)

Solo travelers (20)

Families with young children (12)

Families with older children (11)

Groups (13)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (170)
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Ronald S. Couples
United Kingdom, November 23, 2015
Weekend break

Location parking and quiet
Room size was small - we were two and a half late getting access to our room a free drink at the bar does not cover it sorry
Marita M. Couples
New Zealand, November 24, 2015
Disappointing Check In

Location, breakfast, bed
Very disappointed with check in procedure. We booked 3 rooms and none we ready. We were asked to wait in the bar and they would call us. No big deal usually but we never got the call. After 1 hour I went and checked what was going on has we had to have an early dinner. One of the rooms wasn,t even ready by 4 o,clock! It was also very surprising there was no extractor fan in the bathroom.
Marita M. Couples
New Zealand, November 27, 2015
A 5-star hotel offering 3-star service

Location, bed, breakfast
Our group had three rooms booked. At our arrival at around 2.30pm the rooms were not ready. We were told they would ring my mobile number when the rooms were ready. This did not happen. Two couples finally got access to their rooms at 4.30 but one couple did not have access to their room until they got back from the concert at midnight. A request for a reduced rate was dismissed by the receptionist the next morning.
Belinda E. Solo travelers
New Zealand, November 11, 2015
Flexible, caring and responsive

Warm and professional customer service. Accommodated my requests with ease. The delightful room service breakfast.
Wonderful and I will definitely stay there again....anytime.
Larry F. Couples
New Zealand, November 02, 2015
Great stay at Short Notice

Breakfast, location, comfort
We have stayed before and came back because we enjoyed the feel, service and location. We will be back!
Josie T. Families with older children
Singapore, October 05, 2015
Comfortable beds

Beds are comfortable, friendly concierge
Had a very unpleasant stay at Pullman Auckland recently. The housekeeper who cleaned our room left a bag of rubbish on top of our pajamas which were folded and placed on a chair. If the housekeeper forgot to clear the bag of rubbish, I understand but why placed the bag of rubbish on our pajamas instead of on the floor. Secondly, Pullman had this policy of security bond on checking in that if paid by cash, all expenses incurred in the hotel must be paid by cash immediately. Room service department will call to remind you to pay cash on delivery of meals. The only friendly face at the front reception is Mr Adi. When he saw us with bags of shopping, he will immediately offered to help. The next friendly face are the staff from the Concierge.
Robin M. Business travelers
New Zealand, August 28, 2015
Mixed Feelings

Staff, comfort, location
I feel that there was a lack of respect between the staff at the front counter on our arrival when one of the staff asked a senior member for assistance the request needed to be made three times with no response from the senior member till the third time then her response to us was quiet abrupt I felt. We were attending a conference at the hotel and during a large period of the time I found the air conditioning to be cold and noisy creating a distraction from what was happening at that time. However I would return to stay at the hotel again if the opportunity arose.
Lau L. Couples
Malaysia, June 16, 2015
Wonderful and British Continental Styles

Services of receptionist, conceirge and dining, early check in.
Pullman Auckland a very hospitality services during check-in and also the dining. The room is ok. As for buffer breakfast, it is a little disappointed because a everyday same menu.It is too guiet location and sloop hill by walks. We had extended more stays in Pullman Auckland for more explorer attactions. We will be back again to stay next trip.
Hillary G. Couples
United States of America, June 09, 2015
A great way to end our trip

The staff, the location, the lobby
It was a stunning hotel. We stayed our last night in New Zealand there. The staff was very friendly even when the reservation didn't come up right away. They had complimentary bottled water in the room, a very simple but nice touch. Sadly we didn't have time to use the spa, but even though they were about to close for the night they let us take a quick look around: very nice!
Carol G. Couples
New Zealand, May 16, 2015
Excellent staff service

breakfast. Staff. Facilities

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