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Very good 7.9
Based on 373 reviews

Agoda Verified Reviews

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Very good

based on 373 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.1
  • Location 7.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.8
  • Food/Dining 7.5

8.7 Tuan H.
April 03, 2015
Cleanliness, Value for money hotel
Cleanliness, value for money, convenient for businessman
Truly convenient for businessman. High recommendation if you want to come to Hanoi for doing business.

5.3 Jeremy L.
March 26, 2015
Bad Service, Got my booking wrong
Initially staff could not find my booking and was made to wait 15 minutes for them to find it. After confirming that I could stay at 4pm, the room was still not ready. Had to wait another 30 minutes to get access to the room. Hotel staff was very rude. In the morning they had initially denied my access to the breakfast buffet as they had thought it was not included in the booking. All is well if they had checked, but they went on to treat me like a criminal trying to eat free food. As a frequent business traveler I find Pullman Hanoi unacceptable. I will not stay at this hotel again.

10 Takumi T.
March 18, 2015
clean, location, room

8 Vishal K.
March 13, 2015

8.3 Cora S.
March 11, 2015
Short stay
We had a one night stay at Pullman Hanoi Hotel just before our Halong Bay tour. We chose the hotel as it was within walking distance to the One Pillar Pagoda and Ho Chi Minh Museum. However, aside from this advantage, there were simply nothing much near its vicinity. There were hardly food or shopping. We had our lunch at the hotel restaurant and ordered from the ala carte menu. We were appalled when we were told that iced/warm water is not complimentary if we chose to order from the ala carte menu regardless the number of dishes ordered.

7.7 Chong S.
March 09, 2015
Nice & Cozy
Comfortable, good location and value for money

7.7 Chong S.
March 09, 2015
Comfortable, nice location
Comfortable, worth for money and good location

8.3 Eric T.
February 28, 2015
A nice hotel to stay
Location, service, and price
Centrally located. Good staff service. Competitive price.

8.7 Volker W.
February 21, 2015
Nice botel, friendly and helpful staff
rooms, spa & workout, breakfast
Excellent for our short 2-night stay in Hanoi

10 Toby W.
February 09, 2015
Good class hotel
posh, cosy, friendly staff
Have always liked staying at Pullman hotels. Always satisfying, well worth the money