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Pullman Kuching Hotel

1A Jalan Mathies, Kuching City Center, Kuching, Malaysia 93100 (Show on map)

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Area: Kuching City Center Number of Rooms: 389

Recent customer reviews

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Excellent

8.2

based on
2656 reviews

2380 reviews in English

Value for Money
8.0
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.4
All reviews (2656)
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Nick A. Solo travelers United Kingdom, September 23, 2015
Disappointing breakfast and wifi

Cleanliness, quiet, efficient staff
8.7
The buffet breakfast was disappointing. There was no muesli and the choice of bread and fruit was quite limited. Also, only one coffee machine was in use, which meant that there were sometimes queues for coffee. The staff were efficient and quite friendly and overall it was a good experience. One thing that frustrated me was having to use a card every time I used the lift. I was on the 15th floor and had to go to the front desk to find the concierge to use his master lift card in order to take me to the eighth floor to visit a friend. The wifi in my room was pretty slow and I had trouble connecting. The hotel offered an ethernet cable, but did not have one for a Mac.
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Ahmad F. Business travelers Malaysia, September 21, 2015
New, Clean Hotel But Wi-Fi Sucks!

Clean, Location, Nice Staff
8.3
The hotel is clean. Centrally located. 5-10 min walk to the riverfront. Downstairs, there is shopping mall but don't expect much. Breakfast is not bad but not many varieties. Wi-Fi sucks bad time! I can't even do work!
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Siew S. Solo travelers Malaysia, September 20, 2015
Pleasant stay at Pullman Kuching

Cleanliness, friendly staffs, location of hotel
8
Good
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Wee G. Families with older children Malaysia, September 20, 2015
Friendly Staff, bad cleanliness toilet

River View, Night City View
6.3
Bathroom and swimming pool toilet not properly maintained. Urinated smell of toilet in 2nd floor really spoiled my perception of this hotel after i took my swim. Hope this can improved in future as this is really critical especially tourist sector. Thanks.
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Alan N. Business travelers Malaysia, September 16, 2015
good hotel

food, room, location
8.7
great and pleasant
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Belinda C. Couples Malaysia, September 14, 2015
there is still room for ​improvement

good hotel facilities, delicious breakfast.
6.7
I think there is few points for them to improve. First, they should provide at least two pairs of in house shoe for the guests. And in the room, don’t have extra socket. For breakfast, try to provide some beverage which don’t content caffeine, example chocolate drink. Maybe can have a discount for in house guest to enjoy the dinner buffet. Others is ok, the hotel facilities, like sauna room is well maintain.
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Lee W. Business travelers Malaysia, September 11, 2015
KUCHING GOOD HOTEL

Clean room, Comfortable Bed and good breakfast
6
PULLMAN HOTEL IS MY FIRST CHOICE
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Li F. Business travelers Malaysia, September 10, 2015
Above Average

Clean , gym
6.7
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Soon B. Solo travelers Malaysia, September 10, 2015
Good value for money

location and space
8
Central and convenient to move around. near to shopping area and river front
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Jeffrey C. Business travelers Malaysia, September 9, 2015
Poor Staff Performance

location, facilities, design
5.3
I think there is a huge demotivation factor with the staff of this hotel, as the moment I walked in to check in, from the front desk to the housekeeping and the restaurant staff, are either forgetful, lack of smile or not in a mood to work, and how can this be possible for Pullman standards? I would understand if I am staying in a lesser star rated hotel, but can't be Pullman!! pls improve
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