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Excellent 8.2
Based on 2730 reviews

Agoda Verified Reviews

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Excellent



based on 2730 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.1
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 8.0
  • Food/Dining 7.4

5.3 Yann H.
Singapore
August 31, 2015
Unpleasant Stay
This is by far the worst experience we had for a supposed "5 stars hotel"! There were blackouts several times over the 2 nights stay. All the lifts were down on our 1st day about 5plus in the evening when we had to get ready for our dinner appointment which we ending up being really late for. On the 2nd day, there was complete black out from about 11am to 2pm and again about 2am to 4am it the wee hours of the morning. Even the air con was not working. It was very hot and stuffy and most unbearable!! My husband nearly fell when he had to use the bathroom at about 3am in total darkness. These are not acceptable at all from a so called "5 stars hotel". Another feedback. The cafe is at the side of the lobby. The aircon for the cafe was too cold and the lobby was too warm and sun too glaring with the direct sunlight through the glass ceiling. Very unpleasant experience in general!!! Will never stay there again!

8 justin K.
United States
August 31, 2015
Great location, big rooms, comfy bed
Great location, big rooms, comfy bed
They lack attention to detail but as can be expected. No worries, I'm happy overall given the pricing and location downtown. Great location, big rooms, comfy bed

8 justin K.
United States
August 31, 2015
Great location, big rooms, comfy bed
Great location, big rooms, comfy bed
They lack attention to detail but as can be expected. No worries, I'm happy overall given the pricing and location downtown. Great locaiton, big rooms, comfy bed

7.3 Hui-Kheng T.
Taiwan
August 31, 2015
Pullman Aug15
size, location, atmosphere
Good.

9.7 MINGDA S.
China
August 30, 2015
Good experience
spacey room, good location, nice bar

9.7 MINGDA S.
China
August 30, 2015
Good experience
Spacey room, good location, good bar

10 mariana O.
Malaysia
August 29, 2015
great hotel in city centre
location, good food and great bed
excellent location and good quality hotel with excellent bed and breakfast spread

9.3 Ong W.
Malaysia
August 29, 2015
Clean and modern
Price, view, design
Modern looking hotel in the middle of Kuching, nothing spectacular tbh..its like you had a checklist of what makes 5star and just ticked every box,no personality to the place. You might need a car to get around. Nothing is near to the hotel. The shopping complex downstairs is a dead one.The walk uphill to the hotel is good exercise. Swimming pool is quite dodgy. Spa staff was not very helpful. Rooms and beds were nice, breakfast is decent for a 5 star hotel. 4star hotel at a 4 star price imo

9.3 Dominic F.
Malaysia
August 28, 2015
My conference trip
Location, food & room
Overall good.

9.3 Arshad A.
Malaysia
August 27, 2015
Comfort in city centre
The hotel is quite new. Room is spacious. Conveniently located.
I was on business trip and need a good rest at night. The bed was comfortable and the bathroom was spacious. A couple of Malay restaurant are nearby. The hotel has good facilities.