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Excellent 8.2
Based on 2731 reviews

Recent customer comments

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Excellent



based on 2731 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.1
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 8.0
  • Food/Dining 7.4

6 Jason V.
Malaysia
May 30, 2016
Disappointing 5-star hotel
The GOOD: I had minimal interactions with hotel staff but those that attended to me were well-trained overall. Location was pretty central. The BAD: The hotel was poorly designed e.g. almost hidden entrance to the gym, uninspiring-looking pool, long dark corridors heading to the rooms. The hotel also some some contractors spray cleaning the external walls of the building which resulted in dirty water and paint debris falling down to the pool area, which was disgusting.

7.6 Crystal O.
Malaysia
May 27, 2016
Light bulb spoiled
Overall stilll ok but not that satisfy with their breakfast. And there is 1 light bulb in the room spoiled as well as same to table light. LoL

7.6 Chee W.
Malaysia
May 23, 2016
quite disappoint with the room arrangement.
I booked King bed room, but was given 2 single bed room. so disappointed.

8 Shirley T.
Malaysia
May 23, 2016
So so hotel
Just ok, can't complain. At least it's clean.

10 Teoh H.
Malaysia
May 21, 2016
Nice hotel to stay and convenient
Attached with shopping mall and new hotel.. good

8.4 Chamnong I.
Thailand
May 19, 2016
First time in Kuching
When approaching the hotel, see a shopping mall right beneath the hotel, thought it is good. It turns out that there are not much in the shopping mall, food / restaurant selection is few. Hotel facility is nice, room is clean.

5.6 muhamad N.
Malaysia
May 18, 2016
Not like 5 star hotel...Low Expectation...
Not well at all..bathroom not clean..room service closed air cond after clean the room..suppose not to switch off..other 5 star hotel also not switch off the air cond

8 Wendy W.
Malaysia
May 13, 2016
Pullman Kuching Hotel
Overall very good!

6.8 Massimo N.
Italy
May 13, 2016
It's a Pullman... but is not a Pullman
Pullman Hotel is renewed to be a great 5 star chain, here in Kuching they hardly arrive to 4 in my opinion. Room was shaggy and food at breakfast was not good. Not a great experience even for just a one night

4.8 Ervinna K.
Malaysia
May 13, 2016
Overall review
1) Location is good but the mall is very disappointed 2) facilities - gym spa and swimming pool- open too late and close too earlier. Suggestion is from others hotel majority open in the morning at 6am and until late night 10pm and some is 24 hours. 3) front counter staff- soo far quite good but due to some matter request, very hush and no negotiable.. Wish to have more flexible and be good listener. 4) value of money - due to the shopping mall disappointment, the value of the hotel price is not reasonable for the value.