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Puri Santrian Beach Resort & Spa

Jalan. Cemara 35, Sanur, Bali, Indonesia (Show on map)

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Formerly : Santrian Beach Resort
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Area: Sanur Number of Rooms: 182
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Recent customer reviews

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Fantastic

8.3

based on
1144 reviews

Value for Money
8.0
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
8.0
All reviews (1144)
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Mohamedi S. Families with older children India, January 29, 2015
Great location, large rooms

The location was just incredible ! Great beach. Big rooms but old hotel
8.3
A lot of the reviews said that puri santrian was an older hotel and while that's true, it's just such a gorgeous property. Right on the beach, big rooms, very well spaced out and lovely pool. It was worth the price we paid
Rebecca M. Families with young children Australia, January 25, 2015
Superior rooms are pokey and yuk.

The restaurants both the Beachclub and Mezzine are lovely with good customer service. The beach front location of the hotel is nice and the pools are nice.
4.3
The accommodation standard and some aspects of the service are very poor. The superior rooms are very outdated, way too small and lacking the basics. There are no lifts which made the 1st floor rooms unsuitable for a family with young children. The air conditioner in our room worked intermittently, which wasn't great waking up in the middle of the night sweating. All the superior rooms are interconnecting (according to reception staff) so you can hear all your neighbours activities. The king bed was 2 singles poorly joined together. Usually hotels make an attempt to disguise this with a pillow topper but not here. No curtain on the window over the balcony door doesn't have any window coverings. You can walk from balcony to balcony to access other rooms in the same block which felt like it compromised the security. The bathroom had more than an acceptable amount of mould staining. When getting up to attempt to get the air conditioning working I saw a pretty large cockroach, which was the final straw. Unfortunately we made the mistake of booking 3 nights. I discussed my concerns with reservations who offered us a deluxe room for an extra t, then discounted it a whopping $5. The deluxe rooms are much nicer & I'm assuming where they arrive at their 4* rating but they are below my expectations for a room . These rooms don't have a bath and have a sliding door entrance. Ours didn't meet completely, even when locked, so we were covered in mosquitoes bites. No mosquitoes nets provided. The bed was hard and the pillows were like bricks. The service standards were also below expectations & far below what we have experienced elsewhere in Bali. No attempt to rectify issues raised. Don't waste your 2mil IDR, that will get you comfort & maybe even luxury in most areas in Bali. I can honestly say this was my worst hotel stay in Bali and I've had a few. Don't book a superior unless you enjoy paying $150 for backpacker style room
Robin K. Couples United States of America, January 16, 2015
Very Relaxing

Quiet, close to the airport and good food.
9.3
The Puri Santrian is a wonderful place to stay in Bali, especially the Club Santrian, which is very quiet. It is the perfect spot to relax and acclimate to the time change!
Paul M. Families with older children Australia, January 8, 2015
The stay was great for 5 days

Location, pool, size of resort remove to move. Only negative was poor buffet breakfast
8
Overall good time
Kunal N. Couples United States of America, January 6, 2015
Stay in Sanur

Good beach, decent pool and food
8.7
It was a pleasant stay with no complaints
Tim I. Families with young children Australia, January 6, 2015
Bali first tomer

Pool breakfast staff
9.3
Clean, Peaceful and a haven in such a hectic busy place
Michael R. Families with young children Germany, January 5, 2015
Perfect for families

Child friendly, good location, excellent service
9.7
Trivena O. Couples Indonesia, January 3, 2015
Great hotel and facilities

Service, location, environment
7.7
Overall excellent
Seroja A. Couples Indonesia, December 31, 2014
Service bad and room are old..

View only
4
Im disappointed with this place. I thought with the price and good view, everything will be very good.. but its only a cover. The receiptions not greet us and she kinda impolite, and then the room are old. I hope they can renovate this place, bcos this place have a nice view and locations.. too bad!
Zoe M. Couples United Kingdom, December 24, 2014
Not impressed

The four poster bed, the cake they gave us and checling out
5.3
We only stayed one night due to the noise if the building work going on all over the resort. We were not told about this and would of never of booked the hotel if we had known. It was our honeymoon and we wanted peace and quiet....it was not up to a 4 star standard either, I would rate it a 3 star maximum.

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Customer Reviews - Puri Santrian Beach Resort & Spa, Bali

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