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Paulin L.
Couples
Malaysia,
September 14, 2013
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peaceful but dissapointing service
peaceful, nice surroundings, comfortable.
4.3
overall we enjoyed our stay because of the hotel ambiance, and location, however the staff dishonesty was disappointing, as well as a strange funky smell in our room which seems to be an ongoing issue that is not being resolved.
on our first night we checked in at 10.45pm and on our last day we checked out at 3pm and the staff insisted we pay an extra for a late check out time which seemed unfair, we agreed to pay this but it was insisted we pay in cash because they claimed the machine was faulty so we could not pay by credit card which was an inconvenience at this time, there was no receipt given for this transaction nor any form of documentation signed. to make things worse my husband gave to a member of staff to purchase cigarettes costing only with the promise of tip, but the member of staff decided to take all of the change after agreeing to this, then he seemed to pretended to not understand afterward. this was not a great deal of money but the attitude was very unprofessional and money grabbing. additionally souvenirs were taken from the room in a plastic bag which we discovered the day after, which the staff claimed was mistaken for rubbish, although after inquiring thankfully it was returned.
we would like to add the breakfast was sufficient, although on the one occasion we ordered lunch there was little effort made, for example my husband ordered a macaroni vegetable soup, but received a small bowl of overcooked pasta macaroni with little to no vegetable content with obvious high levels of msg.
with a little more effort and thought this could be a great place to stay, but on our next trip to bali for these reasons mentioned above we will choose alternative accommodations.
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Stefan P.
Solo travelers
Germany,
August 21, 2013
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Relaxing, relaxing, relaxing!
Friendly staff, quite location, comfortable room.
8.3
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Evie M.
Couples
United States of America,
August 17, 2013
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A few nights at Puri Segara Village
The quiet staff was very nice, the pool was lovely, the gardens were beautiful
6.7
Have to agree with other reviewers, there was a serious bathroom funk. Our room was very small but clean and comfortable but once you entered the bathroom it was another world. It was bare bones with a terrible odor they tried hard to cover with several deodorizers. I think they have a septic problem my boyfriend thinks it's related to the nearby kitchen plumbing - who knows! It was not a big deal for us, we just tried to avoid the bathroom as much as possible. It's a beautiful place, so I wish they would free all of the exotic birds in tiny cages. Its very sad and especially upsetting the large chickens in small cages. One morning we awoke to a dog barking and crying for more than an hour, then later saw his front paws literally sticking out of a too small cage. He was a filthy white dog who looked mistreated. As animal lovers we were happy to leave after 2 nights.
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Yanuardi Y.
Couples
Indonesia,
August 15, 2013
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The perfect Getaway
Quiet surrounding, Great view, Comfortable room, High speed Internet access
8
It was a a great experience staying at Puri Segara Village, giving another chance to visit Bali, it's considerable to select this hotel, quiet surroundings and private rooms...friendly staffs, and nice view of swimming pool
Need to improve on the meals, please don't use the instant noodle to serve the fried noodle
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Michelle A.
Couples
Australia,
August 1, 2013
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Relaxing
Gardens, helpful staff, pool and bar outside your door
5
Only 7 rooms and we were the only guests so only had staff to talk to. Gardens were lovely - lots of birds in cages everywhere...
Not much of a menu and they only had chicken nuggets so make sure you bring food lol. Can order pizza delivery to hotel
Very hilly area and very secluded so hard to walk anywhere, even to the little corner shop for a packet of smokes...
Only 4 staff -1 per shift so they do everything, cooking, cleaning, reception etc but they were very nice
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Dion G.
Couples
United States of America,
May 21, 2013
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Beautiful, relaxing, amazing staff
Friendliest staff, great location, quiet
8.7
We loved it and will definitely return for longer periods of time
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Andre B.
Couples
Australia,
April 20, 2013
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Couldn't recommend .to many animals in cages .
5
If you like animals don't go here.birds in cages everywhere and a beautiful dog that was keep in a cage all day and night,never let out.and when we went to go and visit him 2 weeks later he was dead.he wasn't even 1 yr old.very sad and cruel.we didn't like our stay at all.
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Kanami A.
Couples
Japan,
April 18, 2013
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A wonderful relaxing surprise
1)Some of the kindest, most friendly staff from any hotel I have ever stayed in. 2) The gardens are beautiful and well taken care of; you feel like you are in an oasis. 3) The owners are super cool.
8.7
We booked one night online just to get a feel for Uluwatu, with the intention of switching accom the next day. We ended up staying here until the end of our trip!
Our room was modest, pretty small and with fan, but that didn't matter. Our room was cleaned everyday, the bed was super comfortable (some of my best sleeps of the trip) the bathroom was clean and big, and we barely spent any time in the room anyways because the pool and garden areas were so nice we just spent most of our time outside.
The location is a little out of the way, but we enjoyed that because whenever we got back from the surf or going out it was a wonderful relief to come home to such a comfortable and welcoming place.
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Shih H.
Couples
Malaysia,
March 14, 2013
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Very Nice and friendly staff in this hotel
romantic, relaxing and value for money
7
Near to Uluwatu temple which is the best view of uluwatu. The staff of hotel is very friendly and helpful , makes us feel very comfortable for our trip. The location not so good , at lease need some transportation.
And far from the airport and the airport transfer is very expensive. This is the only thing not so good.
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Lerry K.
Couples
March 11, 2013
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Nice and quiet surrondings hotel
quiet and peacefull surrounding,close to the suluban & padang2 beach,close to uluwatu temple
5.7
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