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Quality Hotel City Centre

Jalan Raja Laut, P.O.Box 11586,, Golden Triangle, Kuala Lumpur, Malaysia (Show on map)

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Area: Golden Triangle Number of Rooms: 250
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
4231 reviews

Value for Money
7.3
Location
8.1
Staff Performance
6.9
Hotel Condition/Cleanliness
6.8
Room Comfort/Standard
6.9
Food/Dining
6.8
All reviews (4231)
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Farina Z. Families with older children Malaysia, September 21, 2014
Only good for location

Location Only
3.3
My experience at Quality Hotel this time was so alarmingly bad compared to my previous stay that I feel obligated to warn others about it.So if you still insist on coming here, you have been warned.This review is for 2 queen bed room and we stayed for 2 nights.I chose the place because it was close to PWTC as i have an event to attend and shopping,and in that regard it was within 5-10 min from either.There is however a price to pay for such location;there is noticeable noise from the trains and road traffic,which is not too bad on the 11th floor,but I imagine it being much louder in lower floors. So be aware.But check in process was very slow, considering it was 4pm (not a busy time) and they found our reservation rather slow,it still took them nearly 30min to check us into our room.Then there is no WiFi in room;we had to come down to lobby to use it(it was slow at the lobby too).Front office staff were rude to locals but fairly kind to 'mat salleh'.Also we require a parking space for my handicap family member that uses wheelchair and we were asked to pay valet parking fare to park at a space that clearly has a sign 'handicap parking lot'.We spoke to the front office manager and he told us that it is normal and there is nothing he can do as it is beyond his power.Sadly no help from the manager either.So we end up paying multiple times valet fare as we had to go out several times during our two days stay at the hotel.I was still willing to give it a pass until I got to the room and saw these.The toilet seat has black, permanent stains,the caulking around bathtub was all black and moldy,the bathroom door looked worse than driftwood,and there were couple burnt light bulbs.And worst,the aircond was not working.We only got to change room on our second day. Even youth hostels,roadside motels and guesthouses are better kept than this.And with just 2 elevators servicing the whole 18 floors,wait was terrible.Luckily we only stayed as transit,so we just sucked it up.
Hasnul H. Families with young children Malaysia, September 21, 2014
Quality Hotel City Centre
2
1st of all, parking is not that easy go get, i had to park at p4, and there is no elevator form the car park, can u imagine travelling with 2 young children with all that baggage have to climb up the stairs. and you have to pay for parking rm1 per entry.. the only hotel in my luife which i have to pay for parking as a guest in the hotel. oh yeah, pool is small and only 1.2meters deep.no towel at pool, must bring own towel from the room.
Hamid A. Couples Malaysia, September 20, 2014
Average

location, price
6
nice location. parking is a bit troublesome and have to climb stairs to go to lobby area. noises from outside is easily heard from inside.
Joey L. Business travelers Malaysia, September 19, 2014
Good location

Location,room and food
6.3
Roslan A. Families with young children Malaysia, September 19, 2014
in town hotel

near to shopping area
7.7
good
Suzyrman S. Business travelers Malaysia, September 17, 2014
Good affordable hotel in a centrally located area

centrally located, affordable pricing, plenty of parking space
8
It was reasonably comfortable. however, it is badly in need of renovation.
Mohd S. Business travelers Malaysia, September 17, 2014
RECOMMENDED HOTEL FOR BUSINESS TRAVELLER

Food outlets nearby, easy access to public transportation, shopping malls nearby
8.3
Good, no problem at all.
Christine O. Business travelers Malaysia, September 17, 2014
CAN BE MUCH BETTER

Location ;
6
I have stayed in Quality Inn since 1995 when previously known as Holiday Inn, City Centre. The hotel is great for its location but the conditions and lost it charms of previous years. I stayed in Room 504 ; the cupboard has a musty smell. Look closely you can see on the edges, the fittings are coming apart. The TV channels is very bad and snowy. The TV looks small & so old more likely 12 years old. Some security guards rooms have better and higher quality Flat screen TV. Needs to be Up graded. There is no Free WiFi in the rooms. Must keep up with the present time. Air - Con is not working properly or the controls may be out. Bathroom. When bathing the shower cubicle tends to flood. Have to dig out the tile to let the water flow into drainage. If left open; you can find cockroaches coming out of it. Water heater pot needs to be clean. Stain inside which is unhygienic for human consumption. The lower floors needs to be inspected by M.A.H. and up graded accordingly. The higher floors are slightly better but also needs up grading. This is a good hotel but have gone downwards in standards.
Wyn G. Business travelers Malaysia, September 17, 2014
decent, pleasant, don't expect too much

a short walk to nearest lrt station, value for money, easy access
7.3
Interior is a bit dated but acceptable. Room service is slow. Room cleanliness is acceptable. Not much to do around the hotel area during night time.
Taqiyuddin Y. Families with young children Malaysia, September 16, 2014
really good hotel for vacation

location of this hotel is strategic and nearest with public transportation.
8
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Customer Reviews - Quality Hotel City Centre, Kuala Lumpur

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