Very good 8.0
Based on 105 reviews

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About Quality Hotel Mermaid Waters


The tropical Quality Hotel Mermaid Waters is a well-located home base and within walking distance from the sights and attractions of Gold Coast. The hotel offers a timely shuttle service into Surfers Paradise where guests at the hotel can take in sunshine and bliss on the beach. Or if you want to do a day hanging around the hotel area, the property offers a great tropical swimming pool and waterfall for soaking up the sun. Outdoor dining is a specialty here, and you can enjoy a meal with wine from the region by the pool. The dining area caters to both adults and children with excellent reception and services. With clean rooms, great reception, and an ideal location, the Quality Hotel Mermaid Waters is an excellent choice.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Fitness & recreation

  • games room

Swimming & soaking

  • swimming pool [outdoor]

For kids

  • children's playground

Food & beverage

  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center

Languages Spoken

  • English
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 2 km
Distance to Airport: 18 km
Internet Usage Fee: 9.95
Number of Floors: 3
Number of Rooms : 104
Room Voltage: 240
Time to Airport (Minutes): 30
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Important notice

Please note that this property does not accept 'Schoolies' bookings. The property does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. In particular it does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the entire “schoolies” period.
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.6
  • Location 7.5
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.3

Brian K.
United Kingdom
July 18, 2016
Great, clean hotel with fast wifi
Loved the helpful staff.

Denise C.
July 09, 2016
Great Hotel
Wonderful staff, lovely spacious rooms, good value.. home away from home 😀

Denise C.
July 01, 2016
Excellent Hotel
Spacious clean comfortable rooms, value for money, great staff, highly recommend 😀

Miss H.
June 06, 2016
Ho In Wan
Great little room and motel facility. A pub attached next door with reasonably priced meals and good quality. I stay here regularly as it is clean, quiet and simple.

Denise C.
May 29, 2016
Great Resort
Excellent value for money, clean modern spacious room 😃

Denise C.
May 15, 2016
Excellent Hotel
Great suite, spacious, clean, comfy, amazing price.. would highly recommend to family and friends

Fook L.
April 01, 2016
Good value for money and location
We have stayed at this hotel several times over the last few years, and have been very happy with the value for money. The location is good, being fairly close to the beach and Pacific Fair Shopping Centre, and some restaurants across the road. The "bakudan tofu" at Waka Japanese across the road is excellent, and for something quick, the roast place across the road is also very good (I forget the name). Unfortunately, while Quality Hotel Mermaid Waters is very good value for money, the hotel is in need of a refurbish. The furnishings are old and the lighting in the bathrooms is poor (due to moving to dimmer LED bulbs). Still clean and comfortable, just not the best.

kevin D.
March 09, 2016
Value... Food.... Location
Served our purpose

Jeffrey C.
February 28, 2016
Great Value
Comfort, value for money is great, cleanliness

January 04, 2016
Very BAD experience
The location of the hotel is very far away from the city centre and there are very limited bus services. The service of the hotel is extremely poor, the staff member were not helpful at all and were reluctant in answering basic queries. Attitude of the receptionist was poor at all times. There was no telephone service inside hotel rooms. When I requested to borrow the phone at the reception for booking my diving trip, the receptionist refused and told me to use the public telephone in a rude manner. Do not choose this hotel if you do not want your trip to be screwed.