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Customers like this hotel for:
    Nearest transport:
  • Queen Street Bus Interchange (0.5 Km / 6 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Brisbane International Airport (11.2 Km)
  • Redcliffe Airport (30.1 Km)
    Customer comments:
  • "Beautiful garden", "Friendly staff", "Good view"
    Top nearby attractions:
  • Brisbane Botanic Gardens (0.2 Km / 3 min walk)
  • City Botanic Gardens (0.2 Km / 3 min walk)
  • Treasury Casino (0.5 Km / 6 min walk)
  • Queen Street Mall (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line.

Quay West Suites Brisbane

132 Alice Street, Brisbane City Center, Brisbane, Australia 4000 (Show on map)

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"Location, comfort of room, friendly..."

Balakrishnan, Singapore October 20, 2015

Features of Quay West Suites Brisbane

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • express check-in/check-out
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • tours

Sports and Recreation

  • fitness center
  • hot tub
  • outdoor pool
  • sauna
  • spa
  • steamroom


  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English

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Serviced Apartment Description
This 5-star contemporary hotel offers spacious and luxurious apartments with magnificent views of...see more This 5-star contemporary hotel offers spacious and luxurious apartments with magnificent views of the Botanical Gardens, Brisbane River, Kangaroo Point Cliffs and the Brisbane city skyline. Quay West Suites Brisbane resides on the fringe of the central business district, with Queen Street Mall and local attractions being located within walking distance. Each apartment has a privately furnished balcony to take advantage of the extensive views. Facilities at Quay West include three sophisticated function rooms, a beautiful swimming pool, spa, sauna, gymnasium, superb restaurant, and all the services you would expect of a 5-star hotel. Quay West Suites Brisbane is a wonderful place of stay.
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Recent customer comments

Filter by Traveler Type
All reviews (30)

Business travelers (8)

Couples (12)

Solo travelers (3)

Families with young children (3)

Families with older children (3)

Groups (1)

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Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (30)
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Yeong Y. Families with older children
Singapore, November 08, 2015
Will not come back again.
Arrived late due to flight delay. Given a room with security lock not working. Informed by Staff too late to call maintenance and hotel fully booked so no changing of room. During our trip to Brisbane, we do not feel at ease as we experienced unfriendly attitude on our way. We feel insecure in a room without a security lock but we have no choice and to stay for the night. The staff on duty assured us it would be safe and he would send the maintenance people up early next morning. Besides that, the shower door was ajar due to hinge problem. Water splash out to the outside area and floor became slippery. It was almost 10 a.m. the next morning yet we did not hear from the staff or the maintenance person and found that another person was on duty and was not told about the issue. It was not a bad choice for us so we move out the next morning even though we booked for 2 nights.
Balakrishnan K. Families with young children
Singapore, October 25, 2015
Fantastic hotel in the heart of Brisbane

Location, comfort of room, friendly staff
Excellent city location facing city botanical gardens, with 5 mins walking distance to Queens Street Mall, a stroll across good will bridge to South Bank where there are abundant cafes and activities or to Eagle Star Pier. Staff was extremely helpful and friendly. Onsite restaurant serves fantastic breakfast and dinner (didn't had a chance to try lunch) Cleanliness reflects efficient housekeeping, with attention to details on the in room amenities Overall a fantastic experience.
Adrian B. Couples
Australia, September 14, 2015

View, location, room.
Very nice.
Christopher W. Solo travelers
United Kingdom, August 19, 2015
Excellent service with a smile

Polite friendly staff, clean well maintained facilities, comfortable bed
Lawrence L. Couples
Australia, July 21, 2015
Perfect short stay

Location, Room size, Location
We stayed 3 nights and found the room very comfortable. It had a separate bedroom, laundry facilities, full kitchen and large verandah overlooking the Botanic Gardens. The bathroom had a bath and a separate shower. You can walk to South Bank precinct and the riverside restaurants. We had a friend stay one night on the sofa bed and was not charged for the extra person. Valet car parking was $40/day, a bit steep but very convenient.
Anthony H. Couples
New Zealand, April 16, 2015
Quay West

Wonderful location
Very good but a shame the pool and gym area was closed for renovations. We would rate it 5 star if the bar and dining areas were more defined and cosy
Marc R. Families with young children
Netherlands, March 04, 2015
Good location to relax or be active if you want.

Location, service, size of the apartment
The location is great. Near the river, botanic gardens and South Bank. Easy to get around from there. Most places are around 5-15 min drive away. The staff is very correct and friendly. Some small issues like not re-filling of the coffee bar are a minor oversight. All and all a good place to relax or explore the city from there.
Fei G. Business travelers
China, January 30, 2015

food/bed/ service
nice! very nice!
Annisa L. Business travelers
United States of America, October 06, 2014
Comfort at Quay West

1. Cleanliness. 2. Good service. 3. Spacious
Quay West has good services. The room is spacious. The kitchen is equipped with adequate utensils for cooking. The place is clean. The best part is the balcony, which is facing the botanical garden.
Anthony S. Business travelers
Australia, June 09, 2014
shocking attitude from staff, overrated

breakfast was passable, location is excellent
I still cant believe the attitude from the staff. I dont care what everyone else is doing, parking should be free for guests, if not people should be warned. $35 is not the issue, its the surprise of not being able to park just one car! What is the point of paying for a hotel? The service is 2 star and with an attitude. the gym is the worst I have seen in the last 20 years travelling the world- no yoga mats, no free weights, no swiss ball, old equipment. Room decor is 1980s style motel grade. This place is living on its location. No wonder Asians cant be bothered with Australia anymore. Need a rocket up its....never again.

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