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2015
Excellent 8.5
Based on 6009 reviews

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Excellent



based on 6009 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.6
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Tsuyoshi O. from Japan
Families with young children
Stayed one night in August 2016
good location and reasonable price near nice restaurants
Great hotel near Ayala, most active city in Cebu, nice restaurants and swimming pool for family. We really enjoy breakfast food at the hotel!
Reviewed August 14, 2016

Catherine R. from Philippines
Groups
Stayed 2 nights in August 2016
good location
Pros: -Very good location. Ayala mall is just across the street. -Good buffet spread & they change menu everyday -Comfortable bed Cons: -Staff are not well trained. Lousy customer service. It's rare you see the staff smile or greet you. - The reception made a mistake in my booking. I booked 6 rooms inclusive of breakfast. I specifically indicated the number of persons in the room & the type of bed. But when i checked in she claims some rooms are only with 1 breakfast. I ask her to check again only then she was able to get it right. They were able to provide us with only 2 twin bed instead of 5. She said they are fully book. I think they give priority to their corporate clients. When we had our breakfast they screwed up again. They tried to charge me for the breakfast because my room was only for 1 adult. Which is not true. It turned out they made a mistake again and interchange our room with one of our companion whom i booked for single occupancy only. I requested to speak to the manager to ensure they dont make the same mistake & not to mistakenly charge any of my guest. It took a long time for the manager to show up. I have go back to follow up my request. The staff at the buffet reception was frowning at me the whole time.
Reviewed August 14, 2016

Catherine R. from Philippines
Groups
Stayed 2 nights in August 2016
Good location
Pros: -Very good location. Ayala mall is just across the street. -Good buffet spread & they change menu everyday -Comfortable bed Cons: -Staff are not well trained. Lousy customer service. It's rare you see the staff smile or greet you. - The reception made a mistake in my booking. I booked 6 rooms inclusive of breakfast. I specifically indicated the number of persons in the room & the type of bed. But when i checked in she claims some rooms are only with 1 breakfast. I ask her to check again only then she was able to get it right. They were able to provide us with only 2 twin bed instead of 5. She said they are fully book. I think they give priority to their corporate clients. When we had our breakfast they screwed up again. They tried to charge me for the breakfast because my room was only for 1 adult. Which is not true. It turned out they made a mistake again and interchange our room with one of our companion whom i booked for single occupancy only. I requested to speak to the manager to ensure they dont make the same mistake & not to mistakenly charge any of my guest. It took a long time for the manager to show up. I have go back to follow up my request. The staff at the buffet reception was frowning at me the whole time.
Reviewed August 14, 2016

Kiel B. from Australia
Couples
Stayed 4 nights in August 2016
Great hotel
Fantastic hotel,best stay I have had in Cebu
Reviewed August 14, 2016

eliezer T. from Philippines
Couples
Stayed 3 nights in April 2016
Wonderful hotel
The hotel is in the heart of of business in cebu, ayala mall near by.
Reviewed August 12, 2016

Karl T. from Philippines
Business travelers
Stayed 3 nights in August 2016
Good hotel
Its a nice hotel value for money and service is great. Its near Ayala Mall so its convient too.
Reviewed August 10, 2016

janelle R. from Philippines
Business travelers
Stayed 3 nights in August 2016
stay in Quest Hotel
room was spacious, clean facilities, staff were friendly
Reviewed August 09, 2016

Keith B. from United Kingdom
Couples
Stayed 9 nights in July 2016
Location
Ideal location to Ayala plenty of restaurants nearby
Reviewed August 09, 2016

mark C. from Australia
Couples
Stayed 2 nights in August 2016
Cool clean comfy
Nice hotel but breaky buffet not much for westerner to like
Reviewed August 09, 2016

mark C. from Australia
Couples
Stayed one night in August 2016
Cool clean comfy
Great hotel...although the breakfast buffet is more Asian orientated
Reviewed August 09, 2016