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Recent customer comments

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All reviews (5784)

Business travelers (711)

Couples (2011)

Solo travelers (1757)

Families with young children (643)

Families with older children (292)

Groups (370)

Excellent
8.5
based on 5784 reviews
Hotel Condition/Cleanliness
8.7
Facilities
8.1
Location
9.0
Room Comfort/Standard
8.5
Staff Performance
8.6
Value for Money
8.5
Food/Dining
7.6

7.6 Resty I.
Philippines
April 20, 2016
booked three rooms, nice hotel, POOR service, unde
I recently booked three rooms with my family. their check-in time is quite late in the afternoon, at 3 PM. most PHL hotels check-in time is at 2 PM or earlier depending on availability. Nice room though. clean and well maintained. very convenient location, just across a major shopping mall and public transport. I'm not happy with their service at all. I called the front desk over the phone numerous times, NO ANSWER. staff are friendly but SLOW. the hotel is rather busy, understaffed.

9.2 paul A.
United Kingdom
April 30, 2016
Great Value
Excellent hotel. If the hotel was in Manila it would be 2-3 times more expensive.

9.6 Tan T.
Malaysia
April 17, 2016
Overall staff friendly, cleanliness,location is g
My experience is my young child was breakage the glass in restaurant, the staff quickly clean up and send a new glass of water.. The staff was friendly ask and send a regard to my young child.. Are you OK..warnest greeting and good Smile...highly recommend, Quest hotel is value of money.

9.6 aleli B.
Philippines
April 17, 2016
Great service
I forgot to check my room before leaving the hotel for island hopping. I requested for late check-out at 2pm then they allowed. Around 12nn called up again to ask a favor if possible to transfer our things from my room to my friend's room. Hotel policy, they are not allowed to do so unless the things are packed and ready for pick-up. For my case it's not pack yet, duty manager joaquin handled my concern and i think he personally assisted in transferring my stuff. I am happy and satisfied with the service they provided.

8 Mario B.
Switzerland
April 13, 2016
Nice place
Nice place again

2 Voltaire O.
United States of America
April 16, 2016
....
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9.6 Leo P.
United States of America
April 27, 2016
Great Hotel but...
It's a great hotel for the price. For our stay, there was a power outage, although we were warned beforehand. I would stay here again. Pool bar prices were expensive. 188 pesos for a beer is a bit much.

9.6 Geroncio F.
United States of America
April 12, 2016
Nice hotel
Problem with electric power when I was there; otherwise, my stay was great! Nice staff. Will stay there again.

6.8 ChangKyun K.
South Korea
April 14, 2016
Electric power supply problem and elevator
.elevator didn't work for half day

9.6 Iain H.
South Africa
April 12, 2016
Two pleasant nights in Cebu
We spent two very pleasant nights at the Quest Hotel en route from Leyte back to Singapore. The hotel's location next to Ayala is very convenient. We have stayed here before and will stay here again.