Very good 8.0
Based on 32 reviews

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About Quest Williamstown Serviced Apartments

Description

Conveniently located in Melbourne, Quest Williamstown Serviced Apartments is a great base from which to explore this vibrant city. Only 10.0 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Gem Pier, Point Gellibrand Coastal Heritage Park, Scienceworks & Melbourne Planetarium.

At Quest Williamstown Serviced Apartments, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. The hotel offers access to a vast array of services, including facilities for disabled guests, express check-in/check-out, luggage storage, Wi-Fi in public areas, car park.

Quest Williamstown Serviced Apartments is home to 40 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, non smoking rooms, air conditioning, heating, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Quest Williamstown Serviced Apartments.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • car hire
  • bicycle rental

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • safety deposit boxes
  • lockers

Business & money services

  • ATM/cash machine on site

Languages Spoken

  • English
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 70 AUD
Breakfast Charge (when not included in room rate): 14 AUD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 10.0 km
Number of Restaurants: 1
Number of Rooms : 40
Room Voltage: 240
Time to Airport (Minutes): 25
Year Hotel Built: 1998
Year Hotel Last Renovated: 2009
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.0
  • Location 9.5
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 7.3
  • Food/Dining 7.0

Roger M.
New Zealand
May 01, 2016
Poor service for late arrivals
We had booked a 2-bed apartment via Agoda (advising of a late arrival) and when we duly arrived at 10 PM we were unable to enter reception. That's when our Quest (Ordeal began). Next to the entrance there was a lockbox which presumably had our room key in it, but we had not been contacted by Quest or advised of a code for the box. There was an after hours intercom which I tried but that just went to a message requesting me to leave a message and my number (which has never been replied to). Thankfully the attached restaurant/bar was able to get our key out of the lockbox. However, the problem was that the key was not the key to our room despite being labelled with the room number. With no contact number for Quest and as I had booked through a third party (Agoda), I was able to contact Agoda on their 24-hour customer service line and they tried three phone numbers to contact Quest and/or the after hours manager. Finally after more that 1 hour we made contact with the night manager who was able to let us in to the room. But the room was not provided with the bedding we requested for 5 people and so the night manager ran off to find bedding for the 5th sofa bed. I went down to reception in the morning to get the correct key and sort out the problem. No apology - in fact they tried to blame Agoda (who were most helpful, even offering to find new accommodation at their cost) or to blame the new staff that were on duty at night. For the price we paid the experience was less than satisfying. No more Quests for me.

Anne G.
Australia
January 06, 2016
Hotel needs a good clean
cant name 3 things
Room had lots of faults. Management need to check their room more often. The shower was broken and had to be replaced. There were tiles coming of the bathroom wall and plenty of mildrew. A window was hard to open as one side of it was broken. Lights were extremely dim. On the 4th January we had to have our car out of the carpark early as the streets were being closed off. There was NO information about this event put under room doors to let people know if they wanted to go out to more their car early.

Jacqueline L.
Australia
December 29, 2015
Expensive
Location
We paid $180+ to stay one night on Christmas Eve. Acknowledged that it's an expensive time of year but no thrills and no extras

Phil M.
Australia
December 21, 2015
Was ok.
None

keith W.
Australia
November 13, 2015
we find the location is great, great staff
good size rooms, well appointed kitchen, and all have access to balcony
This is the second time i have stayed and will stay again.

Coralie M.
Australia
April 21, 2015
Quest stay
Convienience to Williamstown attractions
Although the bed was very comfortable, the shower/bath was outdated and frankly, dangerous, as one had to climb into it. Not good for our friend who couldn't manage the climb. There was a large tear in the curtain and the kitchen could've been a little cleaner. I thought it was too expensive, as well as the room is showing it's age.

Angela W.
China
March 03, 2015
Very nice place, comfortable with good view
Clean & comfortable; good equipment in kitchen, not cost so much
Very nice place, with good memory, will come to there again next time

Mariane H.
Australia
January 30, 2015
Great location but very run down
Quiet

Irene C.
Australia
August 11, 2014
Best Location
Locality, lovely area, friendly staff
Stayed overnight as this was close to the venue where I was going to a party. Very quiet

Susan P.
Australia
June 20, 2014
good location, clean unit,
location, large unit, self catering
clean, tidy unit, two bedrooms, great location and view from balcony across to Melbourne.



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