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Recent customer comments

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Excellent



based on 3259 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.5
  • Location 8.9
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.4
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ELEANOR Q.
Philippines
February 12, 2014
Comfortable and Relaxed
Big rooms w/ big bed, nice pool, large lobby
Very good experienced, friendly staff, very clean & large rooms, discounted buffet

Lauren M.
United States
February 11, 2014
Short stay, nice staff
Location, Staff, Breakfast
We only stayed one night, service was great. The executive level was worth the extra charge!

Michael E.
Germany
February 11, 2014
Excellent city hotel
well located, close to shopping and sightseing
The hotel is well located next to a huge shopping mall. The breakfast buffet is rich and full of variety. Staff is friendly and helpful. Comfortable rooms are clean and well equipped.

Adam G.
United Kingdom
February 11, 2014
High quality hotel in Cebu
restaurant, professional staff, next to SM Mall
Second stay here. It seems to be the best hotel in Cebu city (at least I found it superior to the Marriott). Rooms are nicely appointed and soundproofed (at least the corner room I had), so you get some peace. AC is quiet and good quality. Internet was very reliable; not super fast but easily good enough. Staff are extremely friendly and professional. Location is perhaps a weak point, depending on what you need. There is a huge mall next door (SM) but for anything else you'll need a taxi.

Sanjay D.
India
February 10, 2014
executive stay at affordable rates
great location, proximity to shopping mall and great breakfast
i like this hotel location and service, its proximity to SM mall gives good opportunity to get all in one go. rooms are impekable...staff is freindly. i had a bad exoerience while check in as my room was not ready , but when the manager came to know about it , i got 5 * treatment thereafter...

CHIN M.
Singapore
February 10, 2014
Great hotel services at reasonable rate
Price is good among all 5 star hotels. Service is superb.
Price is good among all 5 star hotels. Service is superb. Breakfast is good.

Christian S.
Germany
February 10, 2014
The best in Cebu City
comfortable rooms, good spa, awesome restaurants
I was here for two nights and what shall I say...the hotel lobby, the area outside with the fountain and the nice deco over christmas...the rooms...everything looked very nice. The room has been comfortable and I slept like a baby. Great beds! the breakfast buffet was huge and it's one of the best restaurants in the Philippines. Just the city tours are very expensive! You should think about that...take a taxi and explore by yourself is much cheaper. the spa was also nice Next to the hotel you can find the Sm-city Mall for shopping and dining in a restaurant. The Docks for the ferrys to Bohol are also not that far and sightseeings like Fort Sant Pedro, Magellans Cross and the old church are also just a few minutes by the taxi. Just the airport at Lapu-Lapu island is a bigger distance to drive. This hotel can compete with some 5 star hotels I visited before and that to a very good price. It deserves to be the best hotel in Cebu City, full points!

Markus S.
Switzerland
February 09, 2014
Best hotel in Cebu City
new and well kept hotel, good service quality, very good value for money
definitively the best hotel in Cebu City which does meet international standards and for a good price ! Will definitively go there again next time ! Far above Marriot at Ayala !

Glynis D.
United States
February 09, 2014
Hotel rooms and facililities are very good.
Hotel rooms, ammenities, facilities.
When I arrived in this hotel personnel at the concierge were not attentive. They didn't help me in my baggage, cause they are busy chatting with each other. I didn't expect that in a pricey 5 star hotel.

Tony T.
Malaysia
February 07, 2014
Pleasant and Comfortable
Friendly staff, comfgortable room and easy access to SM Mall
had a wonderful and memorable stay at this hotel. the breakfast buffet was superb and the services is far from good. makes one feel at home.