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Recent customer comments

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Excellent



based on 3216 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 8.9
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.4

10 Kibong M.
South Korea
June 01, 2016
It worths more than you pay
Nice facilities. I like the pool and the gym most. There is a mega shopping mall very next to the hotel with many nice restaurants.

6.4 Ma. M.
Philippines
June 01, 2016
As per Expectation
It was what I expected. Front Desk staff could have been more efficient. Took me ages to get a room.

8 Aimee L.
Philippines
May 30, 2016
Did NOT meet their claim of 100% satisfaction
It did not feel like a 5 star hotel, which was dissapointing. The room office chair was peeling. Room makeup took a long time and the toiletries were not refilled. The people in the doors did not assist me by opening the door while I was pushing a baby stroller, they were busy chatting. But the reception and restaurant staff were very accommodating and were sensitive to the needs of a mother with a baby

9.2 Daniel L.
United States
May 27, 2016
It's the place to stay
Across the street from SM mall. The mall has Watson's, which is like a small Walgreens, just in case you run out of anything. This hotel is classy, clean, and the service is excellent.

8 John S.
Philippines
May 26, 2016
Grand Lobby
Will stay again..

8.8 John S.
Philippines
May 26, 2016
Grand Lobby
WIll stay again

9.6 Francisco B.
Philippines
May 24, 2016
Excellent
Good choices of buffet breakfast, nice location and very good staff!

10 Odessa A.
Philippines
May 06, 2016
Excellent
Hallways are clean, doesnt stink, people are nice, accomodating.

10 Mario S.
Philippines
May 04, 2016
Excellent Stay
We had an excellent stay. We will definitely return and tell our friends about the excellent service, location, facilities and most especially the helpful staff.

8 Sze H.
Malaysia
May 04, 2016
well trained staff
staff remember you by addressing you name immediate after checked in. Well trained