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Bertel A.
Couples
Netherlands,
December 27, 2012
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great hotel, wonderful atmosphere, quiet hideaway
location, quality of staff
10
perfect place to relax after a hectic day of visiting Phnom penh
Sightseeing/Attractions Tip:
find the markets for locals at the end of the afternoon
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Raymond J.
Couples
United Kingdom,
December 26, 2012
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A beautiful hotel that enables you to feel at home and unwind the moment you walk thru' the door.
The set up in the door openings of the bathroom and the shower door need attention as it is a tight fit, otherwise a great room.
The Xmas eve buffet was a little dissapointing in comparison to the afternoon buffet the day before.
Hotel Feature Tip:
The ideal place to switch back in time, absorb the atmosphere
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Alexander S.
Groups
Germany,
December 24, 2012
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Ok stay.
There rooms seem to be renovated, food in general K. However disappointing I found the very very slow service at all F&B outlets and other enquires.
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Angela J.
Business travelers
United States of America,
December 23, 2012
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Beautiful Hotel
The bed is too soft, and somehow, it has a big gap in between the headboard and the mattress. The bed is not that comfortable.
6.7
I love the hotel and the room. Wish I spend more days there.
Will definitely return at this Hotel again.
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Aidan O.
Couples
Ireland,
December 22, 2012
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Lovely colonial hotel
Hotel style, staff generally very helpful
4.7
Nice hotel. Expensive for what you get (you are paying New York or London prices).
Room we had at front of hotel was noisy. Air con didn't work properly.
Pools were nice but don't get a lot of sun.
Unfortunately, my for food and drinks turned out to be a bill on checkout - I think this was an error on the checkout person's behalf but make sure you check before you leave.
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Aidan O.
Couples
Ireland,
December 21, 2012
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Nice hotel, good location
Old colonial style building
5.3
Expensive for what you get. I've stayed in better 5* hotels in more expensive cities for far less.
Travel tip:
WiFi in room was very poor. Rooms to the front get a lot of traffic noise. Air con only had one temp freezing (there was a wall thermometer that made no difference).
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Darren B.
Couples
United States of America,
December 7, 2012
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Beautiful hotel with outstanding service
Staff attentiveness, grounds, and central location
9.3
Our stay was wonderful and would highly recommend Raffles to anyone wanting a respite from the City. The history inside the hotel is interesting but the staff and food are the gems.
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Jehan L.
Solo travelers
France,
November 27, 2012
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Copy to the Managing Director:
Dear Managing Director,
When I booked my room at Raffles through Agoda, I asked for a quiet room.
I then send you an email to confirm that I needed a quiet room.
Finally, when I check-in I asked again for a quiet room...
You decided to give me the room #153
When I checked-in I had the chance to stay right next to an open door room where many customers enjoyed visiting this room guest and speak very loudly.
I said to myself... Keep quiet, don't make a story, maybe the hotel manager does not know about this group and maybe it will not last...
Indeed the noise left and I could sleep.
In the middle of the night, while sleeping, I heard slashing doors in this long marble hallway and the noise was loud enough to wake me up.
This morning, after a few slashing doors percussion, I had the chance to hear hammers and drillers right on top of my head.
I called the Concierge to complain and asked if I could sleep a bit longer but the noise did not stopped and I finally decided to go for breakfast.
When I came back from breakfast, the workers where still at work and the noise was not acceptable for a five star hotel, when the guest previously specified his need for a quiet room.
I will of course publish comments about my stay at Raffles Hotel on the internet and I am sure some people, sensible to noise will read it with a lot of interest.
Sorry to be rude with you but when you run a "so called" best hotel in Phnom Penh you should give a bit more respect to your customers and do not allow workers to work above a sold room.
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Ruth I.
Couples
United Kingdom,
November 25, 2012
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Lovely stay in a colonial style hotel
Beautiful building, nice staff, great spa.
9.7
We had a great stay for a lovely weekend away. Very well located, easy to get around Phnom Penn from here. Real old world charm with fantastic service. The restaurant selection was great and the old bar is full of character. Great bathroom and comfortable room.
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Priscilla M.
Couples
Canada,
November 18, 2012
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Great hotel
Location, service,amenities
9.7
Staff was very friendly and helpful. Good management.
We asked for high floor but was given ground floor room.
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