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Railay Bay Resort & Spa

145 Moo 2, Ao Nang, Muang, Railay, Krabi, Thailand 81000 (Show on map)

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Area: Railay Number of Rooms: 141

Recent customer reviews

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Very Good

7.9

based on
3650 reviews

Value for Money
7.6
Location
8.9
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.7
Food/Dining
7.5
All reviews (3650)
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Justin B. Couples United States of America, January 3, 2014
beautiul room with a beautiful beach

awesome room, beautiful beach, chill atmosphere
7.7
Nicest place my fiance and I stayed during our two weeks island hopping. Kind of pricey, but it was great to splurge for 1 night. Loved it!
Adrienne F. Families with young children United States of America, January 2, 2014
A dumpy hotel experience in a gorgeous setting

Location, location, location
4.3
The staff were kind and helpful but the room fell far short of expectations: there was a smell of sewage outside the door and mildew inside, and the room was not made up until 4pm in the afternoon. The restaurant is mediocre. We were in a "deluxe cottage" but this meant far from the beach, and in a depressing part of the (vast) hotel complex. The "privacy cottages" looked nicer and as if they might somewhat resemble the online photos. We were there for New Year, which was unfortunate-- there was a mandatory very high charge for a very mediocre buffet dinner, and the staff were weirdly aggressive.. alcoholic drinks were not included in the charge and staff kept pushing these aggressively throughout the night, repeatedly asking us to come back to our table while we were at the beach watching the entertainment, etc. Unpleasant. Although the fire dancers on the beach were great.
Hitoshi U. Couples Japan, January 2, 2014
Nice scenery with silence

Beach, Mountain, Silence
8.3
It was very comfortable stay. However, it will be much better if Wifi is more stable.
Jacqueline A. Couples United States of America, December 30, 2013
smelly room, hard bed but great location

location, beach, dinner
6.7
Lanette M. Couples United States of America, December 28, 2013
Nice relaxing and enjoyable for us to unwind after

The privacy cottage we,stayed in was like our little corner of the world. Nice to have patio and spa right at our feet.
10
The experience of the boat ride to the hotel was awesome. Our driver was very kind and pointed out sights along the way. The system the way the hotel has of picking you up after our boat ride from the mainland is unique. The golf cart was there waiting on us to take us to front desk to ck in. Easy ck in. Lots of activities for you to enjoy from water, rock climbing or just being lazy by the pool. You will not be bored.
Suchaya C. Couples United States of America, December 28, 2013
great location

location, location, location
8.3
We stayed at a cottage which tugged in a very back of the hotel. The room is kind of cute but nothing special. It's quite a walk from everything but it's clean and quiet so we didn't mind it as much. The restaurant is right on the beach which is nice. The pool is great. The hotel has a shuttle service to pick you up from the airport for 1200 baht, for about 20mins by van and 15mins long tail boat ride to the hotel. The beach and surrounding areas are beautiful but can get really crowded during high season. The best time is early morning when there's no one on the beach and no noisy long tail boat. We love this beach and would stay here again.
Chee H. Groups Malaysia, December 28, 2013
Normal

Beach and ocean
6.3
That is just normal the thing impress me is the beautiful beach and ocean.
Nalisha N. Couples New Zealand, December 28, 2013
Fantastic Hotel

Close to the beach, clean and comfortable rooms, nice pool
9
Norbert F. Families with young children Hungary, December 26, 2013
It was wonderful holiday.

The beach(es), the privacy cottage with jacuzzi, the wonderful location of the hotel
9
Husniye U. Families with young children Turkey, December 25, 2013
Great Location & Poor Service

Location, Large bedroom, easy access pool& beach
6.3
The resort is a great location on West Railay but depending on your room you could almost be on the East side. We stayed at the privacy cottage on the side of the west beach. Arrival we didn't get the typical Thai smiling hospitality that you get in most places. The restaurant should be avoided if you want to have a good experience here. There are plenty of other restaurants close by that are happy to serve you. Here you will struggle to get any kind of service and I was witness to many examples of displays of "customer service". Rooms are reasonable but the level of housekeeping is questionable. The mattresses and pillows are too hard for the price you pay for the rooms.Around the pool it was a struggle to get clean pool towels on most days and forget about the drink services. Overall it is a great location but poor service!!

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Customer Reviews - Railay Bay Resort & Spa, Krabi

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