arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 633 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 633 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.6
  • Location 7.4
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.4
  • Food/Dining 7.5

Zehra R.
Australia
January 13, 2013
Gorgeous hotel with great service.
Pool. Restaurant
This was probably the best resort we stayed in while on holidays in Phuket. The resort is beautiful and the restaurant food was delicious and cheap. Although you can't really swim at the beach in Rawai. If you stay here then that's it. You just enjoy the resort there's is not much else to do in Rawai.

Yow Y.
Singapore
January 09, 2013
Hotel did not register our agoda booking
Hotel breakfast was good
Hotel did not register our booking, replace us with a nearby hotel. Disappointing trip as we were made to wait for 1-2 hours as they could not find our booking even though we showed them the recipt.

howard S.
South Africa
January 09, 2013
lovely hotel, not a hectic hustle and bustle area
relaxing, great pools,
i thought we made a mistake by coming to rawai but in hindsight it was one of the best places we went to in thailand. you dont have a million touts bugging you to buy their goods, so you can just enjoy your holiday. the beach is not great at all!!!!! so if this is something you want to walk to - you are not in the right spot. that said, we hired a scooter and drove to some other beaches (kata) which was fantastic.

dean W.
United Kingdom
January 08, 2013
Everything a1
Swimming pool
Had a great stay rawai palm beach the location was great the staff very helpful and the deluxe room fantastic breakfast was nice too and the drinks were a very reasonable price to

James L.
Australia
January 06, 2013
Poor design and bad management
Most staff are friendly
Though the hotel is new, the design is poor. You can't close the bar fridge or access the safe, you trip over the sunken recess for the bath on entry. Walls are damp. Reception staff, concierge, restuarant staff are all young ie inexperienced and most cannot speak english. They make mistakes all the time. ie wrong advice about trips, places and tours. Menu is uninspiring and bland. This hotel does represent value for the discering traveller

jungsook P.
South Korea
January 06, 2013
Big room but slow wifi
Quiet and spacious room
the speed of wifi was too slow so i was not able to do some work using internet. i didn't like the breakfast. the quality of food and juice were not good at all and there is no place that i can do yoga in the gym. but, i enjoyed the quiet and spacious room. also, the food they serve at raja restaurant is ok and resonably priced.

Naveen R.
India
January 04, 2013
Great pool
Conveniently located to the boat rental - Rawai Beach
The hotel is a few minutes walk to the Rawai beach. You can rent long tails and speed boats to nearby islands at a reasonable price. The Rawai fishing village is 5 min walk where you can enjoy local cuisines. The hotel is at the southernmost part of Phuket and far from Patong and Airport. This is a good location only if you are planning to visit nearby islands. There only few restaurants and practically no nightlife near the hotel.

LAM L.
Hong Kong
January 03, 2013
Reasonable Room Size, Nice Swimming Pool
Near Seafood Restaurants
The family room size is OK for four persons, Swimming Pool is nice, but the staff services need to improve. It also has problem to access Free WiFi, hotel need to improve as Free WiFi also is one of the reasons to choose this Hotel.

edouard T.
Switzerland
January 03, 2013
very friendly hoel
friendly stall nice room
the hotel is comfortable and clean. the serpentine swimming pool makes a wondeful garden. many thanks to the stall and especially the charming young ladies at reception who gave us nice welcome despite late arrival. only one drawback the aircon is a bit loud. a trivial matter the chef at breakfast should learn how to cook an egg properly

Mark C.
United Kingdom
January 02, 2013
Could do with some improvements.
Good room.
The hotel is fairly new but the restaurant appears to be run down and the staff were not attentive. A shame as the rooms are large and well equipped. Also note there are a number of steps to get up to the main lobby. Not easy if you are travelly with a baby as we were.