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Excellent 8.1
Based on 629 reviews

Recent customer comments

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based on 629 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 7.4
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 8.4
  • Food/Dining 7.5

dean W.
United Kingdom
January 08, 2013
Everything a1
Swimming pool
Had a great stay rawai palm beach the location was great the staff very helpful and the deluxe room fantastic breakfast was nice too and the drinks were a very reasonable price to

James L.
January 06, 2013
Poor design and bad management
Most staff are friendly
Though the hotel is new, the design is poor. You can't close the bar fridge or access the safe, you trip over the sunken recess for the bath on entry. Walls are damp. Reception staff, concierge, restuarant staff are all young ie inexperienced and most cannot speak english. They make mistakes all the time. ie wrong advice about trips, places and tours. Menu is uninspiring and bland. This hotel does represent value for the discering traveller

jungsook P.
South Korea
January 06, 2013
Big room but slow wifi
Quiet and spacious room
the speed of wifi was too slow so i was not able to do some work using internet. i didn't like the breakfast. the quality of food and juice were not good at all and there is no place that i can do yoga in the gym. but, i enjoyed the quiet and spacious room. also, the food they serve at raja restaurant is ok and resonably priced.

Naveen R.
January 04, 2013
Great pool
Conveniently located to the boat rental - Rawai Beach
The hotel is a few minutes walk to the Rawai beach. You can rent long tails and speed boats to nearby islands at a reasonable price. The Rawai fishing village is 5 min walk where you can enjoy local cuisines. The hotel is at the southernmost part of Phuket and far from Patong and Airport. This is a good location only if you are planning to visit nearby islands. There only few restaurants and practically no nightlife near the hotel.

Hong Kong
January 03, 2013
Reasonable Room Size, Nice Swimming Pool
Near Seafood Restaurants
The family room size is OK for four persons, Swimming Pool is nice, but the staff services need to improve. It also has problem to access Free WiFi, hotel need to improve as Free WiFi also is one of the reasons to choose this Hotel.

edouard T.
January 03, 2013
very friendly hoel
friendly stall nice room
the hotel is comfortable and clean. the serpentine swimming pool makes a wondeful garden. many thanks to the stall and especially the charming young ladies at reception who gave us nice welcome despite late arrival. only one drawback the aircon is a bit loud. a trivial matter the chef at breakfast should learn how to cook an egg properly

Mark C.
United Kingdom
January 02, 2013
Could do with some improvements.
Good room.
The hotel is fairly new but the restaurant appears to be run down and the staff were not attentive. A shame as the rooms are large and well equipped. Also note there are a number of steps to get up to the main lobby. Not easy if you are travelly with a baby as we were.

Kang L.
South Korea
January 02, 2013
Wonderful Stay
Pool Access
pros: nice pool, good shuttle service to yanui beach (3 times a day), and naiharn beach (twice a day). great seafood market 1km away with reasonable price. cons: late check out was not possible for us. room cleaning was not that much clean.

Shameem M.
South Africa
December 30, 2012
Relaxing hotel
Cater Halal in you restaurants Impalement a kids club.

Naraporn W.
December 26, 2012
"Good location, service and great swimming pool"
Guest room and swimming pool
The hotel is located in good location at Rawai Beach, easy to find good and fresh seafood restaurant with reasonalble price. We stayed here for two nights, we enjoyed a lot about all facilities and great swimmimg pool, the hotel interial and exterial is really nice, make us feel relax and comfortable. There are plenty of food for breakfast but for us the taste is so common comparing to the other four stars hotel that we ever stayed before. Overall of this hotel is great, so recommended for everyone to have a good memory here.