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Recent customer comments

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Excellent



based on 2104 reviews
  • Cleanliness 8.2
  • Facilities 6.7
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for money 8.1
  • Food/Dining 7.8
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BING L. from China
Families with young children
Stayed 3 nights in February 2013
Quiet hotel but old room
The beach is very quiet, no tourists
The road in hotel is not so good, we rent a moto but drive with difficult on the sand way. We live in pool villa, but some other persons from garden villa come to our pool, and tell us the reception let them to come to this pool. Very strange! But the beach is really quiet, better than the Rache's beach which is full of tourists. Food is very well.
Reviewed February 25, 2013

HU J. from China
Couples
Stayed one night in February 2013
Really lovely and romantic place
Huge room
suitable for fanilies and couples. resort area is quite big and beach front area quite a different than hotel room area. very small minimart shop and quite expensive, just very basic things. resort very clean, but surrounded with small river like, which quite dirty area. lovely beach (high tide)
Reviewed February 22, 2013

Zhu X. from China
Families with older children
Stayed 2 nights in February 2013
mixed feellingfor this hotel
beautiful beach, nature enviroment
the room conditions are different room type is different. the facilities in garden deluxe room are old, the room is big though, enviroment is nature, beach sand is white, water is clean. the service is so so, the english communication is not fluent. but this happened to other hotels in the island too. one more thing, the wireless connection is poor, heard it is the issue on the whole island as well.
Reviewed February 22, 2013

jie S. from China
Families with young children
Stayed 2 nights in February 2013
a nice and comfortable resort
nice beach
very friendlu staff,the room is clean and comfortable.but the swimming pool is not clean enough, and restaurant's price a little high.
Reviewed February 22, 2013

YUAN G. from China
Families with young children
Stayed one night in August 2012
nice and big room
cool,good dinner
we have a wonderful experience in this hotel.garden view is very good.it's a little far from beach.
Reviewed February 20, 2013

Ismo H. from Finland
Couples
Stayed 8 nights in January 2013
Really lovely and romantic place
To people who loves peace and nature
suitable for fanilies and couples. resort area is quite big and beach front area quite a different than hotel room area. very small minimart shop and quite expensive, just very basic things. resort very clean, but surrounded with small river like, which quite dirty area. lovely beach (high tide), rooms very clean and tidy, resturant and breakfast better than averige, staff very polite and good.
Reviewed February 16, 2013

sun J. from
Families with older children
Stayed 2 nights in January 2013
The service is very poor, never to live!
not
Very poor service, originally expected the highest hotel very sorry, but after the service of the hotel staff is very irregular, otherwise stay in the twin room, but to a queen-size bed room, said he would add a small bed, but did not wait until the evening to an extra bed, call and ask the receptionist to answer the phone also said that there was no description of the Check has more than five hours, and may not add! There, the beach, the children play tired, drink glass of water, the front desk said no, but the blink of an eye and gave stay Duanliao Yi platter cup, a glass of water will not be so! There Hotels formal road car in the next one to go dusty. 服务非常差,本来是期望最高的酒店,可是到了之后非常后悔,酒店的服务人员非常不正规,本来入住的时候说明是双床房,可是给了张大床房,说会给加一张小床,可是等到晚上也没给加床,打电话问前台,接电话的又说当时没有说明,入住已经超过五个小时,不可以加了! 还有在海滩时,孩子玩累了,想喝杯水,前台说没有,可是转眼又给入住的人,端了一大盘子水杯,一杯水不至于这样吧! 还有酒店正规的路都没有,车子在旁边一走尘土飞扬。
Reviewed January 27, 2013

Daniel G. from United States
Couples
Stayed 3 nights in January 2013
Beautiful area but resort is not worth the money.
Nice pool and pool rooms were set back and behind them was a tropical jungle.
The area is very beautiful and the staff is nice. The problem is the cost of our room didn't fit the quality. We had to change rooms because our bathroom tub plug didn't work and neither did the air conditioner. When we changed rooms they worked but just o erall quality for a place that we payed $240 a night for was poor. The hot and cold isn't labeled on the nozzles for the shower and bathtub. There was rust on them and the water came out in all directions because of how dirty the head was. Overall the room was comfortable but it was kind of surprising how pricey it was for an obviously old and not updated room. Having breakfast overlooking the beautiful beach was great, but the food was terrible. No real fruit juice but just sugar water and color. Only cheap white bread was offered. The waffles and pancakes were so bland I stopped eating them. The omlettes were good. Seriously though, for this hotel to charge that much a night and offer that for breakfast is ridiculous.
Reviewed January 20, 2013

William G. from Colombia
Couples
Stayed 2 nights in January 2013
Awesome
Huge room
The hotel was really good, the buffet breakfast was good (included on the cost), the restaurant is very good, a little bit expensive but was right. The hotel is in a paradisiac island whit private beach, they have a tour for lunch but is jus 1 hour, good for diving, relax and share with your partner. The hotel pick up you in the pier, so don't worries.
Reviewed January 19, 2013

yan S. from China
Solo travelers
Stayed one night in September 2012
lovely hotel and service with a smile.
best features of the hotel.
the hotel is comfortable,and have good serve。but i think the bedclothes is not very clean。
Reviewed January 15, 2013