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Real Hanoi Hotel

16C Trung Yen Lane, Dinh Liet Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam

Recent customer reviews

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Very good


based on 214 reviews

133 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (214)
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Noe N. Solo travelers United States of America, April 2, 2016
When I arrived at the hotel, the gentleman that was checking me in told me that his friend was tired and they gave him my room and that I was going up have to downgrade,which I thought is bad business practice. He said they would refund me the difference and put me in the room I wanted the next day. I said OK, when I walked into the room it smelled like stale cigarette smoke and was not clean. When I turned on the AC I waited about 30 min to cool off, it never happened. They did attempt to transfer me to another hotel but at that point I asked for a refund I left that same night. Better places with similar costs. Don't know how this place rates a 7.7. Only good thing about this place is location everything else is sub-par.
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Sophie E. Couples Australia, March 10, 2016
Vergonha good

Comfortable stay in a very central location
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Kostiantyn V. Solo travelers Germany, January 12, 2016
Low cost and good location

Location, price, nice stuff.
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Jonathan E. Groups Australia, January 6, 2016
Very untrustworthy staff.

Location was good
On arrival after a tiring flight, the staff member at reception told us that we could only have 2 out of 3 rooms that we had booked months prior because his friend is tired. The following morning while heading out, we overheard the receptionist again telling a traveller that his friend is tired and he doesnt have the room they had booked, so it is very clear that the do alot of double booking at this hotel. As the staff seemed to be so uuntrusthworthy we went out that day and found ourself another hotel. When commimg back to the first hotel to collect our suitcases, before the receptionist even knew what was going on. He told us that we must check out a day early as there was a booking error. At that point i said no i will check out right now thankyou and i will have my money back for the 2 nights which you double booked us in. After 10 minutes of arguing and having the manager refuse to come to the reception the receptionist told me they dont have any money in the hotel and to come back anotherday. So i took a seat and within a few minutes they magically where able to refund the 2 nights. Overall the staff where unfriendly, untrustworthy, criminal and straight out liars. While the condition of the rooms where very poor, they really let them selves down with how the place is run. I really dont know how this place has such a good rating as i would not leave my dog there. Never again..
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Nicole L. Couples United States of America, December 24, 2015
Great staff

Staff, location, english speaking
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Luân N. Groups Vietnam, November 29, 2015
Friendly and cheap

Owner friendly, well support, near central
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Chau T. Solo travelers Vietnam, October 16, 2015
Location, value for money other than that meh!!

Location, location, location
Room was dirty, mouldy, dark. However location is great
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Thi N. Families with older children Vietnam, September 11, 2015
small road that taxi can't go insid, no elevator:(

Staff only
I went with my parent and they have pain on knee. However, the hotel doesn't have elevator ( didn't mention like other hotels around), so my parent need to climb to 4th floor:( so sad. In addition, the road to hotel is small, so taxi can't go inside. One good point is nice staff and value money
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Meilin B. Families with young children Malaysia, April 23, 2015

the receptionist lady was good .
The room no windows and smell bad.the air conditioning not working and the room is so dusty.they given us table fan after we requested but that fan is never clean so dirty.no refrigerator.
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Randy R. Solo travelers Philippines, February 12, 2015
Should have been nice, BUT....
The hotel itself was okay, not so good, not so bad. What you would expect But...the service is not that good. I booked an airport pickup because my arrival in Hanoi was around midnight, and I’d read not-so-good stories about taxi drivers ripping tourists off, especially at night. I was in the arrival area but nobody was there holding a sign bearing my name. I started to get nervous. I asked for pay phones around, but apparently there wasn’t at that ungodly hour. Was able to ask an airport official to call the hotel. The hotel person said the car broke and I had to take a taxi. Long story short, I was able to ride a good taxi, but along the way, I still couldn’t control my nerves. Hanoi was fast asleep by that time. No open stores, not many people roaming the streets. When the taxi pulled up at a block and the driver got out and motioned that we were there, I still couldn’t believe it. I was still jumpy when I got out and collected my luggage. End of the story? I paid the driver in dollars and forgot to give him a tip for bringing me safe. I was able to get in and get settled and get some hours’ sleep because I had to wake up early to catch breakfast and move to a different hotel (I booked this hotel just for 1 night as just a stop-over because of a change in travel plans). When I was having breakfast, the lady receptionist told me that the driver waited for me for 1 hour at the airport. Different story, eh? Possible, perhaps. Because, looking back, we didn’t talk about which terminal I would be arriving at. But what about the lady on the phone who told me the car broke and I had to take a taxi myself? And the receptionist kept selling me tours while I was having my breakfast. I would definitely not come back, because the other hotel I booked for 3 nights, just a few blocks away, for the same price turned out to be a gem. And I know there are many better options for the same price.
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