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Red Planet Makati

E. Mercado corner F. Calderon St., Makati, Manila, Philippines 1210 (Show on map)

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Area: Makati Number of Rooms: 213
Free Wi-Fi

Recent customer reviews

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Good

7.5

from 4245 reviews

Value for Money
8.1
Location
7.8
Staff Performance
7.6
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.5
Food/Dining
6.2
All reviews (4245)
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John B. Solo travelers Philippines, May 25, 2014
I Love Tune Hotel but NEVER AGAIN at Tune Makati

Value, Location, High-speed Internet
8.3
The hotel manager needs to put hospitality into her job responsibilities. No wonder why over the 20 nights I stayed at this particular Tune Hotel (in Makati, but not the Ayala branch), I always encounter guests being irate and shouting at the front desk. THEY ARE SO INFLEXIBLE. And the hotel manager will tell you one thing which contradicts what she had just previously relayed to you! Unless you have really low expectations for customer service in your accommodation, why would you want to patronize a hospitality establishment wherein the management herself do not know anything about the word??? Tune Hotel Oritigas (I stayed there 10 days) is only 2 miles away, and so is Tune Hotel Malate (I stayed here 15 days and counting). In late 2014, Tune Hotel Ayala (only walking distance from Tune Hotel Makati) will also be opening. If you stay at Tune Hotel Makati, no matter how long, expect to be treated like a Room Number and not as a Patron.
Hasrol N. Solo travelers Malaysia, May 25, 2014
great

cleanliness, friendly staff & good environment
8.7
great!
Carolyne G. Families with young children Philippines, May 25, 2014
Okay

Budget friendly, clean and comfortable
6.7
It is affordable. It is great for people who stays out touring the city during the day and partying in the night..
Mel A. Couples Philippines, May 25, 2014
Nice stay

nice, good, clean
7.7
my stay is fine.
Anthony M. Solo travelers Australia, May 25, 2014
Good stop over

Good room,friendly staff,good restaurant next door
7.7
Good for stop over,comfortable room.
Miguel E. Couples Philippines, May 25, 2014
It was small and sweet. Comfortable.

Budget-friendly, centrally-located, internet connection was good
6.7
Overall it was a pleasant experience. The room was small but comfy. It went beyond what I expected for the price. Very budget-friendly. Also the location was good since it was close to a variety of places to eat, get necessities etc.
Lewis S. Solo travelers United States of America, May 25, 2014
Very pleasant and comfortable

Friendly staff, proximity to entertainment, price
10
Torrie B. Solo travelers Australia, May 25, 2014
No Frills - No service

Centrally located, Easy Access, Value for Money
7
I've stayed at many of the Tune Branches in Asia and have stayed at Tune Makati five times now. I keep returning because it's easily located, convenient to local attractions and value for money. Each time I visit the Makati branch, my visit is always soured by the poor attitude of the front desk staff. They are argumentative, impolite and show a poor standard of customer service compared to other Tune Hotel locations. I've sat in the lobby waiting to meet friends and watched their interactions with other hotel guests and am appalled at their dour expressions and condescending way of speaking to guests; many of us who have travelled on long flights and in no mood for dealing with an argumentative desk clerk. The Makati branch could learn a lot from the staff at the nearby Ortigas location. Makati is cheap and convenient, but they have a lot to learn about making guests' visit a pleasant experience.
Elmer M. Business travelers Philippines, May 25, 2014
Terrible and lousy service!

Cheap price but it does not compensate for the lack of basic necessities and fourth class, rude service and staff. And the lack of response from the higher managment is appaling
3.7
Terrible, unprofessional inhospitable, and fourth class service! Staff were very rude! Should not be listed in Agoda. The supervisor/OIC was very, very unprofessional, immature, and childish. We wanted to get the contact info of the country manager whom we were supposed to send feedback to as the real in-house Manager did not even bother to call us as promised, however, this said that the contact info was confidential. was unfit to be an OIC-Manager and even worse than her staff. The bathroom had a half door only which made the whole area of toilet and bathroom wet all over. The drainage did not have drain. No intercom or no phone which is considered a basic necessity even in budget hotels. The only way to contact the front desk for emergency purposes is to personally go down to the front desk. Emergency situation will have disastrous or fatal results because of this lack of of means to immediately contact the front desk. Not even a papercup. The hotel also did not have a manager around for 2 nights to attend to us. Only an unprofessional supervisor. We happened to have another client in the elevator as company and he told us that he would not come back to Tune Hotel anymore as the staff were all very rude.
Adrian K. Business travelers Singapore, May 24, 2014
Great Value for money

Location, Simplicity & Friendly Staff
7.7
Hotel has a good location, value for money and plenty of bars, eateries, massage/spa within walking distance. SM Makati and Power Plant Mall is couple of mins away by taxi (provided there's no traffic jam) if you need to shop or watch a movie. Have stayed at this hotel more than 6 times. Can't go wrong....

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Customer Reviews - Red Planet Makati, Manila

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