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Redstar Culture Hotel

280 Jianguo South Road, ShangCheng District – Hangzhou Main Train Station, Hangzhou, China 310009 (Show on map)

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Area: ShangCheng District – Hangzhou Main Train Station Number of Rooms: 222
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

from 539 reviews

Value for Money
7.9
Location
8.3
Staff Performance
7.5
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.6
Food/Dining
6.6
All reviews (539)
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Cheung C. Business travelers Hong Kong, June 3, 2015
Reasonable price but bad service

Price, cleanliness, convenient
5.7
As a 4-star hotel, the furniture is too old. The staff were not willing to help. Although many people said it is near to the train station, when you are with a large luggage, 5-10 mins walking distance is still too far. However, it's close to the food market and Xihu.
Kanawat P. Solo travelers Thailand, May 17, 2015
Good location

location, buffet, near MRT
9
Albert S. Groups Indonesia, May 3, 2015
Located nicely near Hangzhou Station

Location, business center offers various one-day-tour, staff was friendly
6.7
The staff from business center helped us to book the tickets for the Impression WestLake show with discounted price. It's an old hotel but it's nice.
Ho Y. Solo travelers Australia, April 5, 2015
2 days short trip in hangzhou

staff service, hotel lobby
6
The hotel is near Hangzhou railway station and metro station, however, the nearby streets were very quiet. Girls need to be brave and careful to choose this location. Slippers were reusable ones, I think they are too dirty.
Hong C. Solo travelers Singapore, February 15, 2015
Good Location, thats about it

Location. Cable TV
5
Room was stuffy, and poorly ventilated. Breakfast was horrendous.
Wilson L. Business travelers Malaysia, January 21, 2015
Nice large room

location, service,
5.3
Mark T. Couples Singapore, December 7, 2014
Large hotel with a boutique feel

Location, friendly staff and Great breakfast
7.7
I stayed here initially because it is very near to the airport shuttle service terminal, Unfortunately, the terminal has since shifted elsewhere. The hotel maybe large but it has a quiet boutique feel to it. The breakfast as most have mentioned already is very good because of the sheer variety on offer. It makes you look forward to it every morning. All the front end staff are very friendly and helpful; something you might not receive frequently the moment you step out onto the streets. However, the housekeeping staff needs more training as they do not pay attention to details : My 16"x 16"bed cushion accidentally fell off the bed onto the floor on the first night and the chambermaids did not bother to put it back onto the bed when they make up the room. Imagine how odd it looks when you step back into the room in the evening to see a cushion laying on the floor. The protective glass that is on top of every table were shifted out of position by the previous occupants and they remained it that position throughout the 2 days that I stayed there. No one bothered to aligned it back. This is how the glass surfaces break or chipped off because it is protruding out. Lastly, there are many cracks in the bathroom wall and they are also black and mouldy. I used my own fingers to gently scrape at it and it comes off easily meaning these are NOT permanent stains. All these lapses work against the effort put in by the frontline staff to make the hotel a great place for guests to stay in. I have taken a picture of this wall as evidence and won't mind sharing it with anyone relevant. And mind you, I paid RMB540 for that room which was also their cheapest. In addition, we were supposed to get a copy of the daily newspaper but it never came. This hotel has the potential to do better, if they can train their housekeeping staff to pay attention to details.
Linchen W. Business travelers Malaysia, October 24, 2014
best location to railway station hangzhou

the breakfast is the best select, staff good manner, the bed confort
8
the room facility is in order and confort
Gek S. Groups Singapore, September 8, 2014
Spacious and good location for price paid

Location, spacious, comfortable bed
7
Quite happy with the hotel for the reasonable price paid
Eddy S. Business travelers Singapore, August 24, 2014
Great location & food

Location. Food nearby. Near to trains and metrp
6.7
Check in was quick. English was not great. Wifi is good in lobby. Room was intermittent. Room was acceptable. TV was ok. Location was very convenient to train and metro. Food nearby was good. Will probably stay again. Highly recommended only if you can speak mandarin. Not recommended for non speaking.

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Customer Reviews - Redstar Culture Hotel, Hangzhou

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