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Redstar Culture Hotel

280 Jianguo South Road, ShangCheng District – Hangzhou Main Train Station, Hangzhou, China 310009 (Show on map)

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Area: ShangCheng District – Hangzhou Main Train Station Number of Rooms: 222
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
525 reviews

Value for Money
7.9
Location
8.3
Staff Performance
7.5
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.6
Food/Dining
6.6
All reviews (525)
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Wilson L. Business travelers Malaysia, January 21, 2015
Nice large room

location, service,
5.3
Mark T. Couples Singapore, December 7, 2014
Large hotel with a boutique feel

Location, friendly staff and Great breakfast
7.7
I stayed here initially because it is very near to the airport shuttle service terminal, Unfortunately, the terminal has since shifted elsewhere. The hotel maybe large but it has a quiet boutique feel to it. The breakfast as most have mentioned already is very good because of the sheer variety on offer. It makes you look forward to it every morning. All the front end staff are very friendly and helpful; something you might not receive frequently the moment you step out onto the streets. However, the housekeeping staff needs more training as they do not pay attention to details : My 16"x 16"bed cushion accidentally fell off the bed onto the floor on the first night and the chambermaids did not bother to put it back onto the bed when they make up the room. Imagine how odd it looks when you step back into the room in the evening to see a cushion laying on the floor. The protective glass that is on top of every table were shifted out of position by the previous occupants and they remained it that position throughout the 2 days that I stayed there. No one bothered to aligned it back. This is how the glass surfaces break or chipped off because it is protruding out. Lastly, there are many cracks in the bathroom wall and they are also black and mouldy. I used my own fingers to gently scrape at it and it comes off easily meaning these are NOT permanent stains. All these lapses work against the effort put in by the frontline staff to make the hotel a great place for guests to stay in. I have taken a picture of this wall as evidence and won't mind sharing it with anyone relevant. And mind you, I paid RMB540 for that room which was also their cheapest. In addition, we were supposed to get a copy of the daily newspaper but it never came. This hotel has the potential to do better, if they can train their housekeeping staff to pay attention to details.
Linchen W. Business travelers Malaysia, October 24, 2014
best location to railway station hangzhou

the breakfast is the best select, staff good manner, the bed confort
8
the room facility is in order and confort
Gek S. Groups Singapore, September 8, 2014
Spacious and good location for price paid

Location, spacious, comfortable bed
7
Quite happy with the hotel for the reasonable price paid
Eddy S. Business travelers Singapore, August 24, 2014
Great location & food

Location. Food nearby. Near to trains and metrp
6.7
Check in was quick. English was not great. Wifi is good in lobby. Room was intermittent. Room was acceptable. TV was ok. Location was very convenient to train and metro. Food nearby was good. Will probably stay again. Highly recommended only if you can speak mandarin. Not recommended for non speaking.
Ho S. Solo travelers Hong Kong, July 28, 2014
Next to the Gaotie Station & Metro Station

1. Location (next to Stations); 2. Price (Compared with the hotels nearby); 3. Clean & Comfort
8.7
Chye G. Couples Singapore, June 28, 2014
Very quiet place.

The room is big, nice bed, near mrt and railway station.
6.7
We stayed a night here before we proceed to Huangshan. This is a quiet place. Convenience to take MRT, bus and train.
Qiuhui T. Groups Singapore, June 19, 2014
A pleasant surprise, value for money!

Good location, clean and comfortable rooms and welcoming decor
9
This is a pleasant surprise. The hotel is right next to the train station and is within walking distance. You can see the hotel from the station. The hotel is well decorated and welcoming right when you enter. The staff speaks English well and is quick in their check,in procedures. The room is big, comfortable and clean. The TV even welcomes the guest by having the guest's name onscreen. I enjoyed my stay there. They even have a pillow menu for guests to state their preference. The massage service in the hotel is awesome, definitely a must try!
Ching J. Business travelers Taiwan, May 5, 2014
good location

location / single room / service
6
Really comfortable.
Chun N. Solo travelers Hong Kong, May 4, 2014
Quick Easy Quiet

Quick Easy Quiet
8.7
Very close to railway/Metro station, yet quiet immediate surroundings. Great Value for money

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Customer Reviews - Redstar Culture Hotel, Hangzhou

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