Very good 8.0
Based on 107 reviews

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About Reef Palms Resort


Situated in the famous city of Cairns, Reef Palms Resort is ideal for long or short stay travelers. A short walk to the Esplanade and a myriad of historical, cultural, and commercial attractions, guests will certainly enjoy staying here. The hotel offers a fine selection of fully self-contained serviced apartments that feature a distinctive tropical Australian decorative theme. The atmosphere is soothing and tranquil, promoting a feeling of restfulness, ideal for leisurely rejuvenation. In addition to the accommodation options, the hotel offers a large swimming pool with a waterfall, a children's pool, and barbecue entertainment areas. Reef Palms Resort is excellent for guests who are keen to stay in well-appointed apartments.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • spa
  • massage(s)

Swimming & soaking

  • outdoor pool

Land sports

  • golf course (within 3 km)

For kids

  • pool (kids)

Food & beverage

  • grocery deliveries
  • BBQ facilities
  • coffee shop
  • vending machine


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundromat
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • express check-in/check-out
  • luggage storage
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • shop(s)
  • smoking area

Health and security

  • safety deposit boxes
  • 24-hour check-in
  • buzzer/wireless intercom

Business & money services

  • photocopying
  • fax machine
  • business center

Languages Spoken

  • English
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Please note that the Airport Transfers - Pick-up times are between 10:00 am - 5:00 pm and the drop-off times to the airport are 10:00 am, 2:00 pm and 6:00 pm.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-14 year(s) Must use an extra bed
  • Guests over 14 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 10 AUD
Check-In From: 2:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 2. Km
Distance to Airport: 4.0 Km
Internet Usage Fee: 7 AUD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 2
Number of Restaurants: 1
Number of Rooms : 42
Room Voltage: 240
Time to Airport (Minutes): 10
Year Hotel Built: 1990
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 7.1
  • Room Comfort/Standard 8.4
  • Service 8.6
  • Value for Money 8.6
  • Food/Dining 6.5

Eira H.
July 11, 2016
Basic Motel
This was basic motel. Very tidy.

Bruce W.
New Zealand
June 24, 2016

Mary E.
November 07, 2015
Friendly Comfortable Clean
Big rooms clean friendly

Ryan G.
United States
October 08, 2015
Friendly, Local, Casual,
Friendly, Local, Casual,
Friendly owners were quick to help us book the night zoo. Within minutes they had it booked for us. They also helped to give suggestions for how to get around and cooked a decent brekkie. We didn't like huffing all our heavy luggage (3 big bags of scuba equipment) up the stairs, but managed when we made it to the room. Decent size. Mini kitchen. Very liveable. It'd be a good place to live out of for a short week, and though a hike from the center of town, in a decent area with a short walk to the water. Cheers.

Ian C.
September 24, 2015
Value for money
Staff, room size, well presented bathroom
Very good

Paul T.
September 10, 2015
Thorpes stay in Cairns
The staff were great and very helpful. The value for money was very good. The motel was in good order.
The stay great just what we needed and wanted.

Sainimili R.
September 02, 2015
Highly recommended
Location, cleanliness, friendly staff
Very pleasant. Will be back for another visit

Anthony K.
August 14, 2015
family of 4
friendly staff, clean room, decent bathroom
located close to airport,room size could have been a little bigger to accommodate 4 people. Friendly staff, good bath room size still a bit pricey for what we got

Ian B.
August 10, 2015
Comfortable and friendly staff.
Staff assistance. Proximity to tennis centre. Value for money.
My son was playing at a tennis tournament, so the location suited us, with also not that long a walk into town. The management and staff were very friendly and the accommodation was comfortable.

yan X.
July 18, 2015
The worse exprience during our 1 month vocation
1.far away from downtown 2.stall cold not friendly 3.noboby clean the room even u request
My worse exprience during my 1 month trip in Australia. 这是我一个月澳大利亚旅行中最差的经历 1.this place is really far away from downtown at least 30mins by walk,about 25 round way by taxi.they do provide shuttle bus,but very limited trust me you can never catch and no one remind u for anything. 这个的tripadvier上的评分完全怀疑是刷出来的,location极差走到市区半小时,打车来回25澳币左右,2个人以上做公交根本划不来,酒店免费的车你永远赶不上。 2.staff are cold ,impolite and not helpful.we took the earliest flight to here arrive Hotel about 10 am,really exhausted but the old man in the reception desk told us that it's impossible to earlier check in even 1 min ahead of time.the lame excuse is house keeper requires 4hours to clean a room!the say problem did happen when we were in Sydney but hotel do the proper arrangement. 酒店员工冷漠,不友好。原因可能是我们是中国人,澳洲入住时间是下午2点但是一般酒店有房间一定可以让你提前住,或者马上打扫一个房间给你。可是当我们早班机到的时候却被告知1分钟都不行提前!!还被冷眼相待!后来看了前面的评价,也有中国人被如此对待!退房直接不说一声就扣了小孩子的钱,还冤枉中国游客偷毛巾!!店主老头子年纪大到不知道中国发展的速度还在歧视! 3.sanitation problem,the second day we asked maid to cleaning our room.but they do nothing the room remains in chaos.酒店根本不打扫房间,我们被告知床都是5天能换,要换可以再付钱,难道我们住一天第二天新客人也不换吗?打扫房间厕所纸巾也没有补充,垃圾都不弄掉,其他也没有整理。总体评价太差了!!花钱还要受气!