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Regal Airport Hotel

No.9 Cheong Tat Road, Chek Lap Kok, Hong Kong Airport, Hong Kong

Recent customer reviews

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Very good

7.7

based on 5994 reviews

3578 reviews in English

Value for Money
6.8
Location
9.0
Staff Performance
7.7
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
6.9
All reviews (5994)
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John R. Couples Canada, September 19, 2014
assistant manager valiantly assisted

asst manager's diligent and caring effort in a difficult situation
4.3
My wife is deathly allergic to cleaning chemicals that mask smells. We arrive in HK near midnight. The hotel is aging; hotel housekeeping uses a lot of chemicals - my wife started to faint. There was nowhere else to go in a strange city, late at night, after 24 hours of air travel. Assistant Manager finally arranged for us to have a third floor room with a small outside area. My wife slept outside on cold concrete pavers. We paid a great deal of money for a very bad stay. I had given your website a request for no perfumes however this message was not passed on. This was an absolutely terrible stay. The Regal Hotel is aging, I appreciate that it is a cash cow in an ideal location for profitability however the entire hotel requires: a new HVAC system upgrade, replacement of aging interior finishes, a focus on true environmental awareness for hotel operations and maintenance. It also requires better mechanisms to meet the special needs of people with chemical sensitivities and allergies
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Panduka K. Business travelers Sri Lanka, September 19, 2014
Quality is poor
4.3
The room was not clean 3days . Even complain not done at time .. No customer service at all.
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Mohammed N. Business travelers India, September 19, 2014
excellent hotel with very good breakfast

convenient for business and get relax
10
Very good and enjoyable with all our business friends
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Adipong T. Business travelers Thailand, September 19, 2014
Business trip

Near train station, Good food, Big room
8
We like to stay here for our business trip. we can get big room and clean. except some room still very smell smoked. I got on 4th floors was very good with new renovated. Staff all served welled. Happy with the hotel.
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Steven Y. Business travelers Hong Kong, September 14, 2014
ok

ok
10
ok
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John K. Business travelers United States of America, September 14, 2014
Review

Location location location.
8.7
My stay was fine. Needs to allow free wi-fi to improve my experience.
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Rohan A. Couples New Zealand, September 14, 2014
happy

staff / food / environment
8.7
Very good
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Colin C. Couples Australia, September 14, 2014
Breakfast could be better, not a good selection of

Location, easy to get to airport, pool
9.3
Staff very helpful. Breakfast not good. Need better selection of fresh fruits
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Philip T. Couples Taiwan, September 14, 2014
Good, but can be improved

Reception, room, and location
7.7
Good
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Robert C. Solo travelers Canada, September 14, 2014
over night stay on my way home from Mainland China

convenience to airport. multi restaurants, beds are very soft and comfortable.
8.3
Very nice and I met some new friends with the atmosphere of the executive lounge.
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