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Regal HongKong Hotel

No.88 Yee Wo Street, Causeway Bay, Hong Kong (Show on map)

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Area: Causeway Bay Number of Rooms: 482
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
2701 reviews

Value for Money
7.4
Location
8.7
Staff Performance
7.7
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.6
Food/Dining
7.1
All reviews (2701)
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Brett O. Families with young children Australia, September 29, 2014
Convenient, friendly staff, roof pool with views

Location, pool, staff
9
Emanual C. Solo travelers Singapore, September 28, 2014
Pathetic staff performance

Location, Decent room
4.7
The stay at the Regal HK Hotel was not a pleasant one. I arrived way earlier than the usual check-in timing. Therefore I was pretty hopeful to get a room to wash up as I had just arrived from the USA. I was told that there was no rooms for early check-in so I was told to come back around 10-11am. I was wandering around their lobby for a place to sit and there was no actual waiting area to rest upon except for a lounge which was still closed at that time. I went up to their 31st floor seeking for a waiting area and was told that I can obtain a drinking coupon from the reception and wait at the lounge. While waiting at the lounge, their 30 mins complimentary internet was used up. I tried obtaining a internet code from them while waiting for the room but denied and was told to pay for it myself. Eventually the lounge opened and I ordered food etc. After eating, I returned to the reception to ask for the room as it was already 10.30am. I was told that there was no room still and was told to come back around noon. After 30 mins I returned again and was told that there was room for check-in but it was on the executive level and was told to pay for the upgrade. I was disgusted. If it was in the US, based on a 5 stars hotel, they would have upgrade u on a complimentary standard for waiting so long and they didn't even provide the drinking coupon on their on accord. For a 5 star hotel, this wasn't the service that I was hoping to receive. I am completely upset with their staff's behavior which are rude and impatience. I will really think thrice about returning to any of the Regal's hotel the next time I visit HK again soon.
Ernesto L. Couples Philippines, September 28, 2014
Ok

Location, hotel cleanliness and room comfort were ok
7
Zhang H. Couples China, September 28, 2014
Poor service here
5.3
That's really a bad experience here so no comments...
Jason P. Business travelers Philippines, September 25, 2014
Great location

Location, Comfort & Value for Money
8.7
my stay was really nice.
Chor Y. Families with older children Singapore, September 23, 2014
Great location

Clean, great location, best fpr shopping and eating
8.7
Wei C. Solo travelers China, September 19, 2014
Good location

good hotel
10
Yee N. Solo travelers Malaysia, September 16, 2014
Convenient

Need upgrading, room look tiring.
7.7
Very convenient for food n shopping.
Eng C. Business travelers Malaysia, September 15, 2014
affordable luxurious hotel in causeway bay

location, value for money, room standard
9
even only one night stay, very convenient for foods and shopping and the room is of high standard
Bay L. Families with older children Singapore, September 10, 2014
Wonderful stay

LocatioN, welcome drink, clean room
7
Wonderful stay experience Great location Clean room

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Customer Reviews - Regal HongKong Hotel, Hong Kong

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