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Regal Riverside Hotel

34-36 Tai Chung Kiu Road, Sha Tin, Hong Kong (Show on map)

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Regal Riverside Hotel Hong Kong - Executive Club Room Regal Riverside Hotel Hong Kong - Executive Lounge Regal Riverside Hotel Hong Kong - Lobby Regal Riverside Hotel Hong Kong - Spa Room Regal Riverside Hotel Hong Kong - Swimming Pool Regal Riverside Hotel Hong Kong - Fitness Room Regal Riverside Hotel Hong Kong - L’Eau Restaurant Regal Riverside Hotel Hong Kong - International Buffet
Area: Sha Tin Number of Rooms: 1138

Recent customer reviews

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Good

7.4

based on
6157 reviews

Value for Money
7.7
Location
7.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.5
Food/Dining
6.8
All reviews (6157)
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Ezar D. Families with older children Philippines, June 12, 2013
Average

Reasonable price, comfortable room and speaking english staff
6.7
Teo S. Couples Malaysia, June 12, 2013
A poor start and an unpleasant ending.

Clean and spacious room
5.7
(1) poor estimation of time for "room ready for check-in" resulted in time being wasted (waiting for room) and affected the day's plans. (2) poor communication skills of front desk staff. (3) insufficient manpower to handle peak holiday season. (4) extreme bad manners jockey (arguing and cursing with taxi driver in front of guests). (5) no feeling and values of hospitality. (6) intensive training required on hospitality, service manners, communication skill.
Winnie T. Families with older children Canada, June 12, 2013
Very busy with people at all times

Large, Comfortable, Nice
6
Claudine C. Families with young children Philippines, June 10, 2013
Great

Approachable hotel employees, clean rooms, good food
10
Patrick L. Couples China, June 10, 2013
ok but cleaning of rooms need to improve

value for money
6
Ezar D. Families with older children Philippines, June 10, 2013
Overall the stay is okay.

Our rooms were upgraded. Pretty good ambiance of the hotel. Staff can speak good English.
6.7
The hotel is reasonably priced and the rooms are not the usual limited space. However, location of the hotel is quite a distance from the MTR. You have to walk about 10 to 15 minutes to find the nearest MTR.
Yin-Chu A. Families with young children Canada, June 10, 2013
Clean Comfortable Hotel

Large rooms, clean, close to Shatin town center
7
Stayed at this hotel several times now; keep returning for the relatively clean and spacious rooms. Service still disappoints - you will need to see the Duty Manager to get a baby cot.
I W. Families with young children Indonesia, June 9, 2013
Very good to stay with family

Easy access
8
The hotel staffs were very nice and helpfull. I may stay again when I visit Hongkong one day
Paul A. Business travelers United Kingdom, June 9, 2013
Same as it was 10 yrs ago - only more rundown

Eateries nearby, family rooms, view over Shing mun river
4.7
Disappointing. First stayed here when my first daughter was born 10 years ago and it seems they haven't renovated since then. Fridge not working, shower faucet exploded. Even the duvets didn't have proper covers - just sheets wrapped around them. Charge kids full fare in the buffet breakfast - which was truly pathetic. Staff curt, intrusive and unsympathetic. A truly '3-star china hotel experience'. Stay at the Hyatt just across the bridge in ma Liu shui it's the same price and 5 times better.
Ying K. Couples Hong Kong, June 9, 2013
Nice places around & good to have sun bath in pool

economic; lots of choices to do if stay in hotel; nice places around
5.7
Fair deal with the cheaper price, room is quite small in the top floor iClub; Efficiency needed to be improved to shorten check in/out time.

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Customer Reviews - Regal Riverside Hotel, Hong Kong

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