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Regency Hotel Macau

2 Estrada Almirante Marques Esparterio, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 326

Recent customer reviews

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Good

7.3

based on
7286 reviews

Value for Money
7.5
Location
7.0
Staff Performance
7.4
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
7.0
All reviews (7286)
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Erlinda V. Families with young children Philippines, December 27, 2014
The biggest booking mistake I've ever made.

room is spacious
2.7
When we arrived, we were welcomed by a hotel with no electricity. Take note, we came there tired after the transportation from the Taipa ferry via taxi (as the hotel doesnt have a shuttle from there). We went to Macau on a vacation and to have a good time. The manager on the front desk explained that the hotel is experiencing power failure one day prior to our arrival and upto our arrival it hasnt been solved. He said that it is not the hotel's fault but the electrical supply of that whole area of Taipa. I think it is quite obvious that the hotel doesnt have a generator set for emergecies. We couldnt get our rooms eventhough i had a paid reservation voucher as they do not have access to the hotel's computer system. We tried to be patient and enjoy the other parts of the hotel, but even the restaurants at the hotel is not open. Since we were so hungry at this time, we went out to look for something to eat and just about the back of the hotel, their were small offices and establishments with electricity. That made me mad as the manager explained it wasnt the hotel's fault, obviously it was. We didnt see retaurants in the immediate surrounding and decided go back to just stow our bags and use the hotel's shuttle. Upon our arrival back, still there were no electricity and saw many people waiting that seemed to have just arrived. Regarding the shuttle, they only have one mini bus that takes off every hour and only until 8pm. If you arrived at the bus cue area and the bus is full, you have to wait for the next hour. The shuttle goes from hotel to hotel sintra, hotel lisboa, macau ferry (not Taipa terminal) then back to hotel. In our booking, they only give 2 breakfast vouchers, extra person will have to pay (local currency), children below 6 yrs old pays half even if they stay for free. There arent much to see in the immediate surrounding aside from the neigboring hotel (that has electricity).
Chi V. Couples Macau, December 26, 2014
General

Hotel rate, Nice staff & Environment
6.3
Pynz J. Couples Singapore, December 25, 2014
Old Hotel

Value for Money
5
Value for Money, Not a good place to stay.
Jing R. Couples Singapore, December 24, 2014
2nd stay

Free breakfast, near transport and English speaking staff
7
This is my 2nd stay at the hotel and everything is alright. It's value for money and near transportation to town, so can't complain. Breakfast was lacking some variety, but overall definitely decent. Will recommend for visitors slightly on budget.
Ma L. Families with older children Philippines, December 24, 2014
Value for money

big rooms,also the toilet & bath
8
The hotel staff were very friendly n accomodating
Van T. Couples Australia, December 24, 2014
Comfortable, value for money.

Comfortable, value for money and friendly staff.
8.7
We had breakfasts included for our room and overall they were quite good. Close to buses and plenty of food places near by with a bit f walking.
Markus R. Couples Austria, December 21, 2014
over night in regency

clean, frindly staff
8
was just short stay, but ok. the only minus i can find is, that there is no wifif in the rooms.
John S. Families with older children Singapore, December 20, 2014
adverture it is

it is quite a distant from the main attractions. do plan to take the public bus. cheap and easy to travel by public bus. do plan how to get to the hotel, either by Taipan Ferry point or the Macau.
5.3
2 days
Man C. Couples China, December 20, 2014
Inconvenient location and old facilities

Nice staff and decoration
8
Price is reasonable. This hotel needs renovation.
Andrew D. Families with young children Australia, December 20, 2014
Great location on Taipa

location, room size and view
8.7
The Regency is a good option if you get a special rate. As it is an older hotel the room's are bigger than the usual ones these days and it had a tremendous view of Macau across the water. The staff speak English which is very important, they were very polite when compared with the lack of hospitality we encountered across the border in Guangzhou. Close to restaurants and the airport. The decor is a bit tired as it is an older hotel but I guess that also explains why it's still affordable for families.

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Customer Reviews - Regency Hotel Macau, Macau

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