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Regency Hotel Macau

2 Estrada Almirante Marques Esparterio, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 326

Recent customer reviews

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Good

7.3

based on
6896 reviews

Value for Money
7.5
Location
7.0
Staff Performance
7.4
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.5
Food/Dining
7.0
All reviews (6896)
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Marco A. Couples Italy, March 10, 2014
Great location, hotel outdated.

location, staff, value for money.
7
It was one night only, location is good, general hotel condition is out of date, furniture realy old.
Rahim M. Couples United Kingdom, March 10, 2014
Disappointing

Revolving lobby door, free city guide map, free city guide map
4
Front desk don't smile and unenthusiastic when we asked for directions. We forgot map at front desk, would have been nice if they noticed. Asked concierge when Fernando's restuarant opened for lunch, "Should be about 11 or 12", don't guess especially as Fernando's is a Macau institution! Room musty and well worn. Matress lumpy, duvet insanely thin, one pillow each. Asked for extra duvet and received a brown, heavy fibre sheet resembling army surplus stock. Furniture and bathroom yellowed through age. Single pane windows drafty. Bathroom taps moudly. Shower weak and water leaked out of bath tap. No greeting at breakfast buffet. Food luke warm. Croissants stale and fridge cold. Not good enough Regency Hotel.
Yusen W. Groups Indonesia, March 10, 2014
grreat place and nice room

big room strategic area and great breakfast
8
incredible hotel with friendly staff great location there is so much restaurant surround this hotel with affordable price also there is supermarket near circle k with affordable price either
Teodoro C. Couples Philippines, March 10, 2014
good

good location, friendly staff, practical
8
friendly staff, good location. My stay at the Regency Hotel Macau was good experience
Seng T. Couples Singapore, March 9, 2014
Enjoyable with good staff services

Good quality, value for money, easy accessibility
7.7
We have enjoyed our stay and the good staff services. Strongly recommended.
Merche D. Business travelers United Kingdom, March 9, 2014
Disappointing

Nothing
3.3
Not good at all, not a 5 star, not even the level of a 3 star. Rooms smelling of mold, not decorated for years, not value for money. Gym only opens at 10am and closes at 7pm, the swimming pool closed for refurbishment, disappointing breakfast and staff.
Kuen Y. Couples Hong Kong, March 8, 2014
Good value but too many tour groups

friendly staff, good value, nice selection for breakfast buffet
6.7
During my stay, there were quite a few tour groups from China. I can't expect the hotel to screen the type of people who joins these tour groups but I think they devalue the property. What I saw at the breakfast buffet and the behavior that was shown, was enough to deter me from returning to the hotel. Again, there's not much to be done when a hotel accept tour groups, it's good money for hotels but not always the best for other guests.
Janice O. Solo travelers Malaysia, March 7, 2014
room not clean, hotel renovated is old

nice staff
5.7
no
Robert A. Business travelers Indonesia, March 6, 2014
poor service and very limited internet access

good location, nice but not-free sports facilities, good breakfast
4.7
due to very limited internet access (expensive but not-shareable wifi in room), this hotel is not recommended for business travelers. sports facilities like tennis and squash are not free to use.
Adeline T. Business travelers Singapore, March 6, 2014
choking smoke fr inconsiderate guests in non-smoke

convenient bus stop at the door step, friendly staff, near to airport
7
Nice and friendly hotel staffs, unfortunate to have to put up with inconsiderate mainland people who are heavy smokers who smoke even in the non-smoking rooms/floors. Seriously don't understand why they want to put an ashtray in a non-smoking room, thus encouraging those smokers to smoke... Breakfast are served quite late at 7am.. which causes many hotels guests who have to leave early to forgo breakfast, the crowd at breakfast is pretty frightening. The bed coverlets are a bit thin thus making it considerably cold. It's a pity there are no free internet in the rooms, only available in the lounges.. having that will give it more points.

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Customer Reviews - Regency Hotel Macau, Macau

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