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Regency Hotel Macau

2 Estrada Almirante Marques Esparterio, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 326

Recent customer reviews

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Good

7.3

based on
6847 reviews

Value for Money
7.5
Location
7.0
Staff Performance
7.4
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.5
Food/Dining
7.0
All reviews (6847)
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Akihiko S. Solo travelers Japan, November 23, 2014
The hotel and room had very bad smell
3
Smell was too strong to remember good points Even a bit cheaper, I don want to come back to the hotel again.
Tan S. Couples Singapore, November 23, 2014
Fairly poor maintenance

None - overshadowed by many finer hotels in Cotai.
4.3
1 Location and accessibility The location of this hotel straddles the 2 main areas of tourist/commercial interest - downtown Macau at Peninsula and Cotai attractions - therefore, location is not so convenient as appeared on the map. The scenery of sea is now marred by construction work in front of the hotel. 2 Staff services and helpfulness Acceptable service level but barely helpful - check-in slow compared with others in the trip. Standard of English is below those of Hong Kong. 3 Room facilities and functionality Antique bathroom facilities, room furniture (especially TV) are out-dated and very soft pillows not conducive for good sleep. See attached photos. 4 Hotel facilities (including free shuttle service, town check-in, if any) and surroundings This hotel is in serious need of maintenance if not major upgrading. The carpet looks dirty and walls/ceiling look yellowish/old. The hotel's free shuttle service is poorly run - no reception or stand at Macau Ferry Terminal. We had to take a shuttle to another hotel in Cotai and took a taxi to the hotel. Pickups from dropping locations are non-existent. In fact, it is much more convenient to travel by taxi or public buses than rely on the hourly shuttle service. Buffet spread was acceptable but topping up was slow. The staff was clearly overwhelmed by the crowd in our first morning - very disorganised. No convenient stores and shopping centres within walking proximity. On reflection, we should have stayed in downtown or Cotai. 5 Overall rating, value worth and chances of repeat stay Overall unpleasant experience and the worst in our trip - a rating of 4. Definitely not value for money and will not recommend to others. This hotel does not reflect the high Regency standards I came across in other locations.
Arlene G. Groups Philippines, November 23, 2014
Nothing special just ok

---
8.3
hotlel is quiete old and need refurbished ...'the bed is hard and not comfortable...
Emiliano J. Couples Philippines, November 18, 2014
We shall return!

service, food, cleanliness
10
Fantastic & Memorable
John H. Couples Denmark, November 17, 2014
Old, used and not up to today level for the stars!

I didnot find anithing very good. The employees listened politely and attentively but could not change anything to be better!
4.3
Hotel reception and restaurant was "changed" to an internet cafe,(No seating for arriving and departing guests) because the hotel now in 2014 do not offer free internet in rooms. So all the guests were in the reception and used free Internet. And if you like to bay internet in room the price was very much to high! The view from the room could be good, but the windows were so dirty and old (not able to opend) that it was not possible to see clearly out! The heating in the room was without function, and with the very thin quilts it was not possible to get warm at night! The breakfast was only a day possible with western food! There was no transportation to and from the hotel to the nearest port and airport!
Makoto K. Solo travelers Japan, November 16, 2014
Cleaness issue

Lobby is spacious
3
Safebox was already locked and asked staff to repair it, it took me almost 1 hour even though i was going to go out. I found that floor in the room is so dirty, i saw many hairs and after staying this hotel, i got so itchy so i suspect there are some bed bugs etc too. This cleaness is not 5 star hotel quality AT ALL.
Warren M. Solo travelers Canada, November 16, 2014
Dirty rooms and the restaurant staff are awful

Location, front desk staff
4
Justin W. Couples United Kingdom, November 15, 2014
Old; but more classic than run down.

Location, room size, window shutters.
7.7
Xingjian Z. Business travelers China, November 15, 2014
So good

Food, reception,
10
EVERY THING IS GOOD
Yuen K. Couples Hong Kong, November 15, 2014
A night stay before the macau grand prix

Value for money, rooms availability, staff performance
6.7

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Customer Reviews - Regency Hotel Macau, Macau

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