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Excellent 8.5
Based on 70 reviews

Recent customer comments

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Excellent



based on 70 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 9.0
  • Location 8.3
  • Room Comfort/Standard 9.2
  • Service 8.6
  • Value for Money 7.7
  • Food/Dining 8.1

Robert F.
Australia
November 18, 2015
Fairmont? Not so much..
1. Size of the room, 2. The grounds past the reception, 3. Friendly staff.
We felt the Fairmont was understaffed. Had problems initially checking in when the merchant card reader rejected my card. I suggested that the receptionist try the other reader but she insisted on using the first. After two more attempts she tried the second one and it finally worked. Also despite stating on the website that you cooked check in after 2pm, our room was still not ready until after 3pm. Hotel was certainly not at full capacity so I can't understand the delay. Room size was good but it was apparent after the first night that the room had not been used in awhile. Bed sheets had the slight musty smell from not being used. Close to some shops, restaurants but probably needs to be about 500 metres further along the beach where there are more dining options etc. Grounds was impressive when viewed from reception but pool had a lot to be desired. Not very impressive when we have previously stayed at Ayana and Samaya just prior to this stay. Pool gets warm in the afternoon because it lack flowing water. They could learn a lesson from Ayana where the pool was always cool. Overall the Fairmont is probably the best in Sanur but doesn't compare to some of the other hotels/resorts that we have stayed at previously while visiting Bali.

Patrick C.
Singapore
November 10, 2015
Fabulous Resort Stay
Service, location and facilities
A perfect stay for a relaxing family vacation. Ample facilities to keep the whole family occupied with the beach just outside the hotel. Local amenities and dining minutes walk away of a short bicycle ride away with the hotel providing the bicycles. Staff was friendly and observant. Service befitting the hotel's status. My family had a truly enjoyable time leaving a very strong good impression to my youngest boy. Will be back.

Erick P.
United States
October 23, 2015
Prime beachfront location!
great location with ocean views, incredibly relaxing spa, super friendly/helpful staff
My wife and I spent part of our honeymoon in Sanur at the Fairmont. We had an excellent experience. Our personal hotel butler, Dewa, was beyond helpful in accommodating our requests. He helped schedule our itinerary for our 5 day stay. Also, the facilities are top notch at the Fairmont. We enjoyed poolside lounging everyday with a great fading pool overlooking incredible ocean views. The pool is literally a stone throw from the sandy beach where you can lounge as well to switch it up throughout the day. The spa service is incredible. Must do a Balinese massage while staying here. We enjoyed the breakfast every morning that was included. Can't say enough good things about this place making our honeymoon trip ver special :) Thanks to all the staff at Fairmont!!

paul N.
United Kingdom
August 14, 2015
Great
Hotel staff mean we will return
sanur is not the glamour destination - but that's why we go there. This hotel is by far the best in the area and beats renting a villa in our opinion - especially with kids.

Sheri T.
United States
August 09, 2015
Best deluxe accommodation in Sanur!
Service, Room size, location
Excellent! Will return!!

Sheri T.
United States
August 09, 2015
Best choice for deluxe accommodation in Sanur!
Service, location, Room size
Excellent staff and service!!

Uma N.
United States
August 06, 2015
Beautiful fountains, pool and great access to beac
Fountains, pool, beach access.
Room was fantastic.

Edwind S.
Indonesia
July 19, 2015
Awesome
Nice hotel

Cleo W.
China
July 15, 2015
Great stay at Fairmont
Room facilities, location, staff performance
It was our first n best night stay at Bali, I would like to recommend this hotel to my friends for sure.

Alessandro P.
Italy
July 07, 2015
great place
sea view, friendly, clean