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Regent Palace Hotel

PO Box 26816, Sheikh Khalifa Bin Zayed Rd, Opp. Burjuman Shopping Centre, Bur Dubai, Dubai, United Arab Emirates (Show on map)

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Area: Bur Dubai Number of Rooms: 144
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
222 reviews

Value for Money
7.5
Location
8.5
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.5
Food/Dining
6.8
All reviews (222)
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Jawdat K. Business travelers Malaysia, July 10, 2014
Worst Check In Ever

Near to Metro station
4.3
I went there on 5th of July 2014, I reached there around 5 pm after a long day of travelling while fasting, I had the worst experience in Hotel since ever. I arrived at the front desk and showed my reservation ticket to the staff, she asked for my passport, I replied her that my company is holding my passport for the visa processing however I have a stamped copy which was black and white. She said she needs a coloured copy which I have already sent to them by e-mail before as I was staying with the same hotel in the week before. I told her do you want me to send it again?, she said no, go there (and she pointed to the cafeteria ) and there is a computer there to print it by yourself. I felt inconvenient by doing so but still I went inside the cafeteria, two PCs were there, one is free and the other is occupied. I started using the free one; however there was no internet access in it. I went to her saying this is really troublesome for me as this is administrative work should be done by the hotel not me. I told her please help to do it by your end as I'm tired of travelling. She ignored my request and gave me the internet access. I tried to print but nothing came out from the printer. I went back to the reception to talk with other staff to help me. She interrupted me and started to shout saying I chose the wrong computer whereby she never guided me. She also said: "Are you a child for me to guide you” ? . She dealt with me in a very bad attitude. I asked the staff to introduce me to a manager. She claimed that she is the manager there and she is the highest person in the hotel. By that time the other PC was free and I went back again to print it. I came back and there was a manager who apologised for me for what happened. I appreciate his kindness, but the next day in the morning I saw her again standing at the front desk which means another impolite and unprofessional dealing with the customers will occur.
Sourabh A. Groups India, July 7, 2014
Good and had lotz of fun

Centrally located ... neat and clean ... easy access to metro
7.7
It was comfortable and relaxing ... However water is chargeable after one complementary bottle
Jawdat K. Business travelers Malaysia, July 3, 2014
The management doesn't care about their customer

Near to Metro station
4.3
I stayed in this hotel twice, beside my previous feedback, once I arrived to my hotel at almost 4 pm, and no one has come to clean it or change the towels, they only came by 8 pm at night . - Moreover, the hotel is leasing their swimming pool for outside coaches who bring tens of students every time so it becomes so crowded. The swimming pool is meant to serve the hotel residents not outside people with all do respect.
Blessie M. Groups Philippines, June 23, 2014
awesome

easy access to public transport,cheaper price, friendly staff
7.7
Jaycee B. Groups Philippines, June 22, 2014
good

location value for money bars
7
Abuzar S. Solo travelers Pakistan, June 21, 2014
Average experience! Disappointed

Location
6.3
Hotel's underground parking was fully occupied and finding the parking in hotel's vicinity is an uphill task. Television in the room was not working at all while the room was just ok. Wifi also doesn't work inside the room and to use the internet you have to go outside and sit in the corridor which feels awkward. Considering over all average hotel the price felt bit high. Better and way economical options available in dubai during summers. First time disappointment with Ramee group's hotel. Need to improve alot. Not recommended.
Francis U. Business travelers Malaysia, June 21, 2014
Good location

Easy access, convenient & train station
8
The room was just ok, the location is super, hotel staff are friends.
Usman A. Families with young children Pakistan, June 19, 2014
Pleasant stay

Location, location, location
8.7
Situated right next to Metro station. Shopping area and mall at walking distance.
Bharati G. Groups India, June 16, 2014
Evrything was great

good breakfast centrally located friendly staff
8
Had a really good time.
Mohamed N. Solo travelers United Arab Emirates, June 12, 2014
Good room

Location and value hotel
7.7
The location is opposite of Burjuman Mall and the price is good

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