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Excellent 8.4
Based on 1706 reviews

Recent customer comments

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Excellent



based on 1706 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.1
  • Location 8.3
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 8.1

Mantha S. from Indonesia
Couples
Stayed one night in March 2013
Excellent Hotel for every occassion
Helpful and friendly staffs, comfortable beds and great location
Reviewed March 17, 2013

Dannyn A. from Singapore
Couples
Stayed one night in December 2012
Good hotel with great location and great dining.
price, great rooms, good restaurants
Reviewed March 17, 2013

Dannyn A. from Singapore
Couples
Stayed one night in January 2013
Good hotel with great rooms and reasonable price
price, great rooms, good restaurants
Reviewed March 17, 2013

Ramesh P. from India
Business travelers
Stayed 2 nights in March 2013
good hotel
nice expereinec
Reviewed March 16, 2013

Christhy I. from Indonesia
Solo travelers
Stayed 2 nights in March 2013
nice
nice nice nice
Pleasant but room is dusty and smels like a new paint and carpet was newly installed . But overall is nice hotel . Breakfast food is not to my liking compare to toher hotels that I stayed. The acces card key to my room has been replaced too many times
Reviewed March 16, 2013

Shwu G. from Singapore
Business travelers
Stayed one night in March 2013
Expensive Breakfast, Not worth it
Clean, Nice Bed, Strong Shower
Despite i have requested for early check-in, i get to only check in around 2pm. Have to call a few times to check my check-in status. Staff service is quite good. Room carpet is dirty. My feet is dirty if i do not wear my shoes and walk around the living area.One of Ceiling lamp in the living area was spoilt and i have to call the maintainence to get it repaired. The hotel furnishing is old. Overall. for a 5* hotel, facility could be better.
Reviewed March 15, 2013

Noraini J. from Singapore
Groups
Stayed one night in March 2013
duty manager was so rude!!
the huge bathroom.
i had such a bad experience! firstly, the carpet in the room was really horrible. it sticks to clothes and by the end of the day, whoever was wearing leggings and socks, had the carpet wool sticking to it. secondly, i booked a suite for one night and during check-in, i was told by the duty manager, liming, rudely that parties are not allowed in the room as she noticed my birthday was the day before. i told her that i was only having a few friends over & she said guests would have to leave by 10pm. at about 12:30am, i received a call by her saying that she is outside my room and would like to talk to me face to face. i was shocked! the least she could do was to call me first & let me know that my guests would have to leave instead of just appearing at my door!she asked me if i still have guests over and i said yes and apologised as i had forgotten the time as we were all watching a soccer match & my guests are now helping to clean up the room. she then crudely said that she will be back in 30 minutes to check. when she was talking to me, i could see her trying to peep into my room to see how many people were there. that was an invasion of privacy!!! she came back about 20 minutes later and asked a staff to stand outside my room until all of my guests have leave. how rude and annoying was that?! i felt so humiliated in front of my guests and my guests had to quickly pack their things and rush out of the room! i was seriously shocked at the service of the duty manager. not once did she apologised or smiled at me. the regent is supposedly a five-star hotel but i've been to boutique hotels and two-star hotels with much better service! and when i wrote a feedback to the hotel, the email i got was them explaining to me about their hotel policy instead of addressing the issue that i had. really unprofessional. the regent have not only lost me as a customer but my guests as well!
Reviewed March 14, 2013

Warinat L. from Singapore
Groups
Stayed one night in March 2013
Comfortable stay!
Spacious Rooms, Nice lobby, Attentive staff.
Reviewed March 13, 2013

JENNIFER C. from Singapore
Business travelers
Stayed 3 nights in March 2013
Comfortable hotel, Good for business travellers
Large room, Comfy bed, Quiet and condusive for work and meetings
Reviewed March 13, 2013

Eduardo S. from United States
Business travelers
Stayed one night in March 2013
Excellent overall
Great location
Great hotel, excellent central location right near Orchard Road. Large room. But shower was difficult to manage - took at least 5 minutes to properly adjust the water temperature.
Reviewed March 12, 2013