Excellent 8.2
Based on 2455 reviews

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About Renaissance Kuala Lumpur Hotel

Description

This 5-star hotel is located right in the city center and has a postcard view of the Petronas Twin Towers. Renaissance Kuala Lumpur Hotel is a five-minute walk from the world’s tallest twin towers and offers easy access to some of Kuala Lumpur’s most fashionable shopping malls. The Bukit Nanas Monorail station is just a two-minute stroll from the hotel. The luxuriously decorated rooms offer a perfect haven and breathtaking views of the city after a long day of sightseeing and shopping. The East Wing of the Renaissance has stunning views of the pool and certain upgraded rooms have magnificent views of the Petronas Twin Towers, while the West Wing overlooks the striking KL Tower or the outdoor swimming pool located on the fourth floor.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • tennis court(s)

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • executive floor
  • salon
  • shop(s)
  • smoking area

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Malay
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Policies

All check-in and check-out procedures are at the East Wing Reception counter. For guests paying by credit card, you can use Express Check-Out.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 250 MYR
Breakfast Charge (when not included in room rate): 68 MYR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1.2 km
Distance to Airport: 75km
Number of Bars: 3
Number of Floors: 27
Number of Restaurants: 4
Number of Rooms : 910
Room Voltage: 240
Time to Airport (Minutes): 45
Year Hotel Built: 1996
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Important notice

The property is undergoing renovation from 8 December 2015 to 31 March 2017. There will be some areas affected by the noise from 10:00 AM to 06:00 PM. For further queries, please contact the property directly.
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.8

Badruddin Q.
Saudi Arabia
July 11, 2016
Yes
Very good

AHMAD O.
Malaysia
June 10, 2016
General feedback
Room condition - quite old and run down, faded carpet and dust smell all over the room Check-in/checked-out - not that efficient, causing customer to queue and waited for within 10 minutes before being attended. Should consider having more staff/facilities at check-in counter or pre-on line check in. Parking - need to validate the parking card every time going in and out, considering the East Wing and West Wing are quite a distance, making customer to every time have to walk to check in counter is quite displeasure. The above are not within the expectation of a 5 star hotel

Michael K.
Singapore
June 01, 2016
Over-rated & over-priced hotel w/discrimation
It's just a 3.5 stars hotel. Staffs are on all fours for guests with white skin. Waited almost 10mins to get attended at check-in and only served a welcome drink when leaving the counter for the room in another wing, Had a better breakfast choices at other 3 stars hotels and their selections remains the same throughout the whole stay. Staffs at the cafe will not notice you asking for refills if your are Asian and raising your voice in the noisy cafe to get their attention will be snapped back by their staff. The room comes with flicking toilet's light that wasn't replaced, baby roaches in the closet and smells of previous guests on the pillows. No housekeeping after the 1st night and they don't change the towels even after the 2nd night, despite taking their instruction to leave them in the bath tub. Hence, the same lot of towels were used throughout until checking out. If you drive, they charge guests for parking at min. RM10/day. Not a huge sum, as a traveling sales person for over 2 decades and having stayed in numerous hotels all over Malaysia, this a first for me. Would not choose stayed here if our European principal had not insisted on putting up here with their group's membership.

TIONG H.
Malaysia
May 31, 2016
Highly recommended for Vacation
Stay in KL this hotel is recommended for vacation. the staffs are in good services, the local is suitable Near KLCC

saleem K.
India
May 28, 2016
good place
Centrally located good breakfast as extended till 11 am...

Wendy E.
Australia
May 25, 2016
Stayed 19th to 24th May
Pleasant stay here. Great variety of food for breakfast. Staff friendly and helpful. Close to monorail and Petronas towers.

Kamisah G.
Singapore
May 07, 2016
Friendly staff all around the Hotel!
I would like to thanks the front desk staff name Zufida. She's very helpful and tried her very best to find a room as requested by me. Unfortunately my son can't wait for the room that I have requested facing the Twin Towers as he was very tired and need to rest. Also the day we checked in was my Birthday. To my surprise she wished me Happy Birthday and said will send a birthday cake at my room. That night as I entered my room after outing my cake already at the table. It was a Chocolate cake that tasted very delicious. Thank you so much Zufidah for making my stayed very memorable. I will looking for you if I have a chance to stay at the hotel again. Hat off to you my Dear!

Mohd R.
Malaysia
May 06, 2016
Nice
As per wish. Free room upgrade. Thanks.

Sylvain J.
Canada
May 03, 2016
LOVE LOVE LOVE
I love the Renaissance, first for the lovely pool but also for the great staff! They are really helpful and friendly. I also like the locaiton.

James B.
United Kingdom
May 03, 2016
Excellent hotel, a few small niggles
Excellent hotel. Room was nice (if a little dated) swimming pool was lovely and staff were all absolutely fantastic. I was a bit disappointed that the minibar in the room wasn't stocked. Also there were no plugs by the desk or by the bed (the two locations where you are most likely to need them), which made charging my laptop and phone very difficult. The Emirates crew bus that is frequently parked outside the entrance for long periods of time has its engine running constantly. This is not only bad for the environment, but it also means that hotel guests who are waiting for taxis have to stand in a big cloud of diesel fumes and engine noise. It's not very pleasant.



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