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Renaissance Kuala Lumpur Hotel

Corner of Jln Sultan Ismail & Jalan Ampang, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Formerly : New World Hotel
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Area: KLCC Number of Rooms: 910

Recent customer reviews

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Excellent

8.2

based on
2394 reviews

1843 reviews in English

Value for Money
7.9
Location
8.6
Staff Performance
8.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
Food/Dining
7.8
All reviews (2394)
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Diego L. Couples Italy, July 5, 2012
high level hotel

tower view, dedicated knowledgeable staff, 5stars features
8.3
Very good hotel with one of the best views over the Petronas towers. 4-5 stars services all around, upgraded on arrival to a junior suite and room ready at 9am! Definitely a place to stay for visiting the city and relax when at the hotel.
Hotel Feature Tip: Food inside the hotel is very expensive. Taxis just outside are very good and fair but all of the most expensive company in town (charge double of the others, whit which, though, you've to bargain on the price).
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Michael S. Business travelers Singapore, July 5, 2012
good location, great service

all of the abovementioned
8
I found the hotel is located at a relatively convenient locations in Kuala Lumpur. It is next to the location light rail station. It is useful to travel during peak hours where it is too conjected to travel by taxi for short distance. The services were very good. The travel advices were useful and the staff were friendly.
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Sultan A. Couples Saudi Arabia, July 5, 2012
Lovely hotel and service with a smile

Great location but small rooms
10
Great location but small rooms & Lovely hotel and service with a smile
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Sultan A. Couples Saudi Arabia, July 5, 2012
Lovely hotel and service with a smile

Great location but small rooms
10
Great location but small rooms & Lovely hotel and service with a smile
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Michael S. Business travelers Singapore, July 4, 2012
Good service, good location, good facility

all of the above
7.7
I found the location of the hotel is very convenient. The services were good. I needed some helps of how to get there, the staff was rather helpful. In general, it was a present stay.
Travel tip: o
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Karthik B. Families with young children India, July 4, 2012
Great Location ... old decor in rooms... quite

Location, Accesibility options
7.7
The rooms were quite old decor. Very different from Renaissance properties one gets to see. The lift (open/ close) were very high above the floor numbers...my little one was briefly stuck alone as doors closed before we could enter - help was around thankfully.
Sightseeing/Attractions Tip: You can take Bus/ Momo-Rail to KLCC/ Bukit Bintang. Too many taxi touts
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Yvonne A. Solo travelers United Kingdom, July 4, 2012
Classy and professional

Classy
9
Lovely rooms with the emphasis on quality. The bed is one of the most comfortable beds I have ever, ever, slept in and was a pure joy to collapse onto after walking for miles sightseeing. The amenities were also very good quality and were supplied generously. The staff were very professional, at times minus a degree of friendliness and warmth at Reception but I'm talking about a minority not the majority. Particularly Annalise,Charlotte and Isabelle were very friendly, this is more important to a solo traveller. The Concierge Team also could not have been more helpful and friendly. There is an emphasis on class and good service whether it be the rooms, furniture,amenities, technology, or staff. There is also a great pool with a relaxing ambience. There was some noise from the construction site nearby, unfortunately early in the morning, although the view from my window of the Twin Towers was spectacular so I didn't want to move rooms. The food could be improved as in temperature and a request for ice in the smoothie was not followed through in Room Service. The location is great as it's near the Monorail and the shopping mall near Twin Towers, although no restaurants on the doorstep. It's also opposite the Tourist Centre where the info and advice is very good. There is also a money changer there. Would I stay there again? Definitely for business or with another traveller but possibly not as a solo traveller as there wasn't a chatty ambience as in some hotels.
Shopping Tip: Great shopping at the Twin Towers shopping mall. The Central Market also was a joy but do NOT go to the Palm Reader there.
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Stevie R. Couples New Zealand, July 4, 2012
Ok hotel, but not worth the price

Location to KLCC and MRT is excellent
5.3
Overall, an OK hotel. The staff were not particularly friendly or helpful, but assisted us when we asked. The rooms were small and basic. The gym in this hotel is excellent and very well equipped. The pool area is also very nice. The location is fantastic.
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Pg D. Couples Brunei Darussalam, July 3, 2012
beautiful, modern hotel and friendly good service

efficient check in and check out. room good size with clean bath room.
7
Would like to stay at this hotel again. Close shopping malls, mono railstation and the twin towers and revolving kl tower restaurant. Enjoyed my 4 days stay.
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Richard S. Business travelers United States of America, July 3, 2012
Hotel Was Ok

Buffet and friendly staff
6.7
The Renaissance Hotel is ok. Right now many of the rooms do not have wifi and this is a drawback. Depends on which rooms you stay in as well. Executive rooms are much nicer in terms of décor. Service is friendly.
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