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Excellent 8.2
Based on 2470 reviews

Recent customer comments

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based on 2470 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.1
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.8

Daryl U.
April 21, 2012
great hotel with good service
good location, friendly staff, buffet breakfast
upon arrival, we were greeted by the reception staff with all smiles. they attended to our requests and were very attentive. check-in was hassle free. the location of the hotel is near the monorail and rapid kl which made going around the city easy. also, the hotel is near the petronas twin towers - we have it as a view from our room. the buffet breakfast was extensive - from western to asian cuisine. i tried almost all that they can offer. the rooms were maintained to be clean by housekeeping and that is a large plus for me. will stay at this hotel again once in kl.

wael D.
United States
April 20, 2012
Great Hotel with great service
Great location Clean rooms and great staff.Had a pleasant stay and would recommend it to friends.
I stayed in the west wing and the rooms were very clean and spacious. Great view of the pool and city and would definetly recommend this hotel.

Juliette P.
United Kingdom
April 20, 2012
Great location and great views
excellent location, walking distance to klcc and the skytrain station. good sized rooms with up to date facilities. amazing swimming pool
this was our second stay at the hotel. the breakfast buffet is excellent and the location ideal.

Amrit P.
April 19, 2012
Very good service,great location
Presidential suit,enjoyed relaxed atmosphere of happy hour
Friendly staff,good seating,very good view,and excellent refreshment

Gordon C.
April 18, 2012
Great location. Excellent gym and buffet!
Buffet breakfast and the gym.
enjoyed the stay very much. the hotel is located near klcc, and there are good restaurants nearby. this is my fourth time staying at the hotel, and i would stay there again.

Wei G.
April 18, 2012
Lovely hotel & service with a smile
Great location with service
we had upgraded our room to executive room upon recommendation by your front desk staff. they provided excellent service with lovely smile. the room was cosy & we had spectacular view of klcc. housekeeping staff were also efficient. the location is great which is walking distance to klcc & hard rock cafe.

giancarlo B.
April 17, 2012
big hotel.... near to the petronas tower.....
nice pool spaceful ..........
the hotel is good.... breakfast nice... rooms may be a little old but correct.................

Justin L.
April 16, 2012
Nice hotel with a great view
near klcc. it is a nice hotel with lots of amenities to offer. the swimming pool is great and hotel clientele is on the upper side. great for families and couples.
this was my 2nd stay. i was upgraded to the club floor with the twin tower view. i was happy with the service. the drawbacks for tourists are 1. a fair bit of walking to monorail. 2. no convinence store nearby. i personally would not rely on taxis in kl as these taxi drivers will suck the blood out of you if you don't negotiate before getting in the taxi. nevertheless, hotel is nice but a bit inconvienent since it is a bit far from bukit bintang n imbi.

April 15, 2012
Very nice, strongly suggested,
Location and service
Good room, good Location, good breakfast, good service, good petronas view on rooms

Carl L.
April 12, 2012
Not impressed
The bed was very comfy with plenty of different pillows to choose from
The hotel looks very grand and from what I have heard it has been very grand but we were not impressed, specially food-wise. The breakfast is so-so. Quality products but the chef doesnt seem to know what he is doing with anything else but asian food. No freshly made juices but some quite horrible pre-mix. After tasteless dim-sum at Dynasty we both had to spend the rest of the day in the room with upset stomachs. The bars followed the same standard with poorly mixed cocktails and drinks and not even a decent selection of beers/alternatives. Beyond that nothing was impressive except perhaps the bed which I found very comfortable. The housecleaning guy impressed with managing to give us 6 shampoo an no bath gel every damn time. Even when I specifically told him I wanted two bath gel he puts two shampoos outside my door. I would rate it a 3 star hotel with clean and comfortable rooms.