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2015
Excellent 8.1
Based on 1196 reviews

Recent customer comments

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Excellent



based on 1196 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.4
  • Location 9.1
  • Room Comfort/Standard 8.0
  • Staff Performance 8.1
  • Value for Money 7.8
  • Food/Dining 7.1

5.7 XUE L.
China
December 26, 2014
locatation is pretty well.
small lift.

10 David C.
Australia
December 24, 2014
Great location and great room service
Location, Quality and Food
We stayed here overnight and were very happy with the hotel. We were tired so we stayed in and ordered room service and watched an in house movie. The room service was great value and very nice. I had a steak sandwich and my wife ordered a club sandwich - both were of a very high standard. The location of this hotel is awesome (right opposite the Flinders St Train station) you can hop on a train or the free city circle tram right outside the hotel. We loved this hotel and would highly recommend it. There is a Star Bus shuttle service from out the front of the hotel to the airport. It costs around $18 per person so depending on how many of you there are it is much cheaper than a taxi.

7.7 Graeme J.
Australia
December 19, 2014
Good Hotel to Stay for business
Location, Service and Room comfort
Very good

8.3 i S.
Indonesia
December 14, 2014
Excelent hotel to stat
Food, Friendly, clean
No worries, great hotel for enjoying Melbourne

8.3 Julia H.
Thailand
December 14, 2014
Our Stay
Location, The Concierge,bath
Our stay was lovely the only complaint is that the mattress and pillows need to be upgraded my husband and i have bad backs and these made us very sore by the end of the 4 days we stayed in room 838 but the Concierge, the location and the bath we all excellent and if the beds and pillows improve we would definately stay again as my husband does alot of work in Melbourne

7 AINOL S.
Malaysia
December 12, 2014
Beautiful hotel with classical decor
Decor, Room, Walking distance to eateries
Hotel policy says kids stay free using existing bedding. When we arrived we were strongly advised to book another bed - hotel says its their policy. What is advertised and what happens upon check in is different. We complained this to management- after many many emails finally someone took our case and refunded us. We were refunded in the end but be cautious when you check in and stand up for your rights.

8 priscilla M.
Australia
December 07, 2014
Comfortable room. Parking terrible & expensive
Location.
Good.

9.7 Jigar S.
Australia
December 03, 2014
Very good experience
Good service, neat location, very good
Very good

8.3 alexandra H.
Australia
December 01, 2014
Good value
cleanliness, friendly staff, central location
Brilliant

7.7 Kim T.
Australia
November 29, 2014
Good location
The location is great. The apartment is a bit old but everything is good, nice and ckean. Staff is very friendoy