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Excellent 8.1
Based on 1198 reviews

Recent customer comments

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based on 1198 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.4
  • Location 9.1
  • Room Comfort/Standard 8.0
  • Staff Performance 8.1
  • Value for Money 7.8
  • Food/Dining 7.1

6.8 Valerie K.
May 08, 2016
Excellent location
Great location

4.8 Hooi L.
May 06, 2016
Racist and rude staff
This is one of the most racist hotel I've ever encountered throughout my travel around the world. The staffs are rude, they provide double standard of service between Asian (Chinese) guest and White Man. The morning when we are to check out, the staff didn't even bother to greet me good morning but when an English couple step out form the lift, he quickly greeted them " Good morning"", how are you ?" What a disgust! On the guest manifest, the staff list is as coming from China despite the fact that we are Malaysian. Mind you, not everyone who looks Chinese is from China !

9.2 Youn K.
South Korea
May 05, 2016
Small room but convenient location and staff was helpful
Free wifi, so if you look at your smartphone a lot, this is the place to go. The room was very small, so if you have big luggage u will have a problem a bit. Amazing beautiful elevator and staffs were great. I like to stay here again this june, but I like a bit bigger hotel. Any it was nice!

7.2 Xiuping T.
May 01, 2016
More in room amenities will be great
No complimentary bottled drinks in room, however there free flow of water to be refill with your own bottle all guest.

9.2 Peter G.
April 30, 2016
Good value, a great experience
Excellent customer service, a comfortable room, & great overall experience. Only down side was that wireless internet was advertised, but in reality it was such a slow speed that it was unusable.

7.6 LIN Y.
April 22, 2016
Overall not bad
Wished there was a toilet spray in all toilets

7.6 Lee T.
April 20, 2016
Good location
Internet connection very bad ,location good

10 Jesse W.
April 15, 2016
excellent hotel
excellent quality and value for money

10 Neville W.
April 15, 2016
A Great Hotel in a great location
The hotel was excellent and in a great location to visit the sights of Melbourne

7.2 Agnes L.
April 08, 2016
Right Across from Flinders Station
Location is at the end of CBD area. Very close to convenient store, food, shopping and supermarket. There're tram stations on Flinders St and Elizabeth St and Flinders train station is right across the street. Depends on where your room is, you might get view of Yarra river. Free wifi, clean and helpful staff.