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Verified traveler reviews

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Excellent



based on 1217 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.3
  • Location 9.1
  • Room Comfort/Standard 8.0
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.1
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Adiswara R. from Indonesia
Solo travelers
Stayed 3 nights in May 2016
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Reviewed May 08, 2016

Valerie K. from Malaysia
Groups
Stayed 2 nights in April 2016
Excellent location
Great location
Reviewed May 08, 2016

Hooi L. from Malaysia
Groups
Stayed 5 nights in April 2016
Racist and rude staff
This is one of the most racist hotel I've ever encountered throughout my travel around the world. The staffs are rude, they provide double standard of service between Asian (Chinese) guest and White Man. The morning when we are to check out, the staff didn't even bother to greet me good morning but when an English couple step out form the lift, he quickly greeted them " Good morning"", how are you ?" What a disgust! On the guest manifest, the staff list is as coming from China despite the fact that we are Malaysian. Mind you, not everyone who looks Chinese is from China !
Reviewed May 06, 2016

Youn K. from South Korea
Business travelers
Stayed 2 nights in March 2016
Small room but convenient location and staff was helpful
Free wifi, so if you look at your smartphone a lot, this is the place to go. The room was very small, so if you have big luggage u will have a problem a bit. Amazing beautiful elevator and staffs were great. I like to stay here again this june, but I like a bit bigger hotel. Any it was nice!
Reviewed May 05, 2016

Xiuping T. from Singapore
Groups
Stayed 3 nights in April 2016
More in room amenities will be great
No complimentary bottled drinks in room, however there free flow of water to be refill with your own bottle all guest.
Reviewed May 01, 2016

Peter G. from Australia
Business travelers
Stayed 2 nights in April 2016
Good value, a great experience
Excellent customer service, a comfortable room, & great overall experience. Only down side was that wireless internet was advertised, but in reality it was such a slow speed that it was unusable.
Reviewed April 30, 2016

LIN Y. from Singapore
Families with older children
Stayed 2 nights in April 2016
Overall not bad
Wished there was a toilet spray in all toilets
Reviewed April 22, 2016

Lee T. from Malaysia
Solo travelers
Stayed 3 nights in April 2016
Good location
Internet connection very bad ,location good
Reviewed April 20, 2016

Jesse W. from Australia
Families with older children
Stayed 3 nights in April 2016
excellent hotel
excellent quality and value for money
Reviewed April 15, 2016

Neville W. from Australia
Couples
Stayed 4 nights in April 2016
A Great Hotel in a great location
The hotel was excellent and in a great location to visit the sights of Melbourne
Reviewed April 15, 2016