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Resorts World Genting - Awana Hotel

8th Mile, 69000 Pahang Darul Makmur, Gohtong Jaya, Genting Highlands, Malaysia (Show on map)

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Formerly : Awana Genting Highlands Golf & Country Resort
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Area: Gohtong Jaya Number of Rooms: 413

Recent customer reviews

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Good

7.4

based on
4500 reviews

Value for Money
7.5
Location
7.6
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
7.1
All reviews (4500)
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Vishel S. Couples Malaysia, September 8, 2014
Nothing great to brag about

Comfort, Clean, ambiance
6.7
I was very disappointed with this hotel in several aspects.Firstly, the staff in the check in lobby was not very friendly (dont get me wrong as he did not say or do anything wrong, but it would be nice for him to have kept a pleasant smile and answered questions in a more pleasant manner....after all this is a service industry). Secondly, the hotel does not have a wifi connection to the rooms. You will have to pay extra to use the wifi service on a per hour basis in addition to the exorbitant rooms fees (simply unacceptable in the current world as i have noticed that even budget hotels provide free wifi access to their customers, and i dont think internet reception is a problem as wifi signals could be detected all over the place). Lastly, the hotel does not provide room service to order in food at all in addition to and exorbitant price for poor tasting food. Also while i was at their restaurant named "Rajawali Coffee House", practically most of the staff were just waiting for one or two senior staffs to come take my order while the rest were just standing around looking at us as though the simple task of writing down a specific order on a piece of paper seemed too difficult for them despite me asking several of them to take my order. Overall, despite the comfort and ambiance provided by the hotel, the clear lack of standard in these aspects had me very disappointed as a paying customer. I dont want to come of as being too demanding and i certainly did not make a scene or complain at the hotel during my duration of the stay, but im sure many would agree that the basic standards that i have highlighted for a hotel with a reputation such as Awana. I would definitely think more than twice and do a proper research before i commit to paying for another vacation in their establishment.
Crispin B. Couples Philippines, September 7, 2014
Good Hotel

Shuttle bus to/from First World Hotel, view, price
7.7
Our stay was good and we felt comfort.
Ezry S. Couples Malaysia, September 7, 2014
the brand does not suites the reality

nice location, good food, nice weather
4.7
at this moment staying at awana for the price they offer were not a value for money due to genting highland is on renovation till 2016
Ashirali C. Couples India, September 6, 2014
excellent hotel

clean, location, staff performance
9.3
Saravanan M. Couples Malaysia, September 6, 2014
Short Break

Transport to top
6.3
There is some disturbance in hotel rooms…:-(
Raymond R. Families with older children Indonesia, September 5, 2014
Excellent in everything

the view from the hotel balcony is wonderful, the room size is big for a family, the bathroom is good and clean
10
Breakfast is served as buffet. How generous. The hotel facilities and serving are beyond our expectations. We will definitely go back to stay there and we will recommend others to enjoy Genting Highlands in Awana.
Yeap B. Families with young children Malaysia, September 2, 2014
Nice room n place. .suitable for all family.like i

-room r big value for money, d swim pool is warn water suitable for d weather there.veey good place for relaxing
9.7
Quan L. Families with young children Australia, September 2, 2014
Unworthly Vacation in Awana hotel

Good Malaysian foods, good views, Friendly Receptionist
4.3
Payment make immediately after any services (room services). No money exchange services available. Unattended of Kid playground. Swimming pool with mixed resident from the Hotel and the Tower. Limited or no helping provide to customers.
Kuang M. Families with young children Malaysia, September 1, 2014
hotel away from the busy traffic

location away from the busy traffic, golf course
7.3
the rooms were clean, and rates were decent.
Shahrul H. Couples Malaysia, September 1, 2014
Old Hotel, Improve Front Desk Experience

Theme Cuisine, Heated Swimming Pool, Massage Service
4.7
First timer here in Awana Genting. Would really appreciate to be given a better room for 1st impression. The room was old with broken large mirror in the living room. Bedroom line/bedsheet/pillow case were not fresh, smell like mildew. I asked for valet service but the concierge said it was not available here and steered me to park a bit further to the hotel despite of the empty parking spaces near the hotel's lobby (supposedly booked). Checking out, nobody assisted us in putting our luggage into the car boot even though there were many standing staffs nearby.

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Customer Reviews - Resorts World Genting - Awana Hotel, Genting Highlands

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