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Resorts World Genting - Awana Hotel

8th Mile, 69000 Pahang Darul Makmur, Gohtong Jaya, Genting Highlands, Malaysia (Show on map)

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Formerly : Awana Genting Highlands Golf & Country Resort
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Area: Gohtong Jaya Number of Rooms: 413

Recent customer reviews

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Good

7.4

from 5084 reviews

Value for Money
7.5
Location
7.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
7.0
All reviews (5084)
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Bhavani V. Families with young children Malaysia, December 5, 2014
Pleasant stay

Clean, room is spacious & location is good
7.7
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Ooi K. Families with young children Malaysia, December 5, 2014
great stay

green surrounding, free shuttle bus provided
7
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Hock C. Families with young children Singapore, December 5, 2014
You pay peanuts, you get monkeys

Low price, heated pool, clean & fresh air
4.3
Our stay was spoilt when the 2 Tigger stuffed toys our daughters left on the bed when we went out disappeared. Housekeeping claimed they couldnt find the Tiggers among the bed sheets sent for laundry. Made a report but the security guy hardly wrote anything in his report book and went through the motions. You pay peanuts, you get monkeys...and lose your Tigger.
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Muhammad A. Couples Malaysia, December 5, 2014
Best

Location. Cold temperature. Chill
9
Very best
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Dayang S. Families with young children Malaysia, December 5, 2014
great stay will come again

great food,spacious hotel,great staff
10
requested a great scenery view room,and they gave it to us. thank you. but they only little thing they should change is,able to print out a receipe even it is booked from agoda oh and,please place ur staff at the ground floor near the lift. its kinda creepy walking down at night.other than that,its great.
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Zulfadli Z. Solo travelers Malaysia, December 3, 2014
Nice Hotel

Nice,cleanliness,weather
9
I was stayed here for one night.Overall very nice place to stay and peaceful environment. The rooms are so spacious. The breakfast has variety of food. You can try their indoor activities.
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Michael Q. Families with young children Malaysia, December 2, 2014
Poor front desk& amenities and dirty outlet

Serene Location
5.7
Unfriendly porters and reception, no greetings. You are just another guest. Rooms amenities and information are extremely poor. Breakfast in the coffee house is a nightmare! It starts when You past the hostess counter after handing over the vouchers. No person in charge, if there is one, the eyes must have been in the pocket. Find your own table. No one cares whether you are going to seat on someone's table or vice versa. Messy buffet spread with food spills all over the counter. Staffs seen chatting to each other, taking food from the buffet and passing it to a cleaner friend right under my nose. They don't seem to bother about customers' presence. Can even hear them insulting their customers, from China, and treats all customers like tour groups. Stainless steel clearing trolleys, normally kitchen use, were being carted around the restaurant to clear soiled plates, an unappetizing site to start your day. The bar staffs are exceptionally friendly and efficient. A good hotel but lack passion and character. The Tidak Apa Syndrome
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Wee B. Families with young children Malaysia, December 2, 2014
Cable car

Transport to Cable car station and direct coach to Genting
7.7
Good and value for money
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Ng K. Families with young children Malaysia, December 2, 2014
Stay one night

Queit, Big room & Free car park
5.7
Furnishers is old, need to improve and maintenance.
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Chee H. Couples Malaysia, December 1, 2014
Awana Resort Review

Location was convenient as I needed to drive there from Singapore and on two mornings drive to Kuala Kubu Bahru early for bicycle races. Price was also reasonable. Rooms were available.
7
Check in was very slow. Room is basic though clean. Bathroom is noisy when the water drains from the sink and aircon barely works --- it's cooler outside than in the room. Although breakfast is provided, it starts too late in the morning as I had to leave each morning at 6.30am. On the third morning I finally got to sample the buffet breakfast provided. Menu is decent but the tour group guests were like vultures getting to anything served before I could even move from my table. I truly sympathise with the staff and how they keep a straight polite face with these guests. I would not bring family to this hotel although it's location is convenient enough that I might have to use this hotel again. Frasers is too far and the drive up and down too difficult otherwise that would be my prefered choice of hotel. Worse come to worse, I might have to resort to the budget hotels at Batang Kali next time I come to this part of Malaysia.
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Customer Reviews - Resorts World Genting - Awana Hotel, Genting Highlands

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