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Resorts World Genting - Awana Hotel

8th Mile, 69000 Pahang Darul Makmur, Gohtong Jaya, Genting Highlands, Malaysia (Show on map)

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Formerly : Awana Genting Highlands Golf & Country Resort
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Area: Gohtong Jaya Number of Rooms: 413

Recent customer reviews

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Good

7.4

from 5003 reviews

Value for Money
7.5
Location
7.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
7.1
All reviews (5003)
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Chiong G. Couples Malaysia, July 26, 2014
A very relaxing place

Nice hotel with a golf course .
8.3
Great.
Jamie P. Couples Australia, July 25, 2014
Nice location but a bit limited and in parts tired

Lovely location, opportunities for activities, free bus to Genting
6.3
Was there during Ramadan so main restaurant only served a Ramadan banquet for dinner. Breakfast was a quite limited in range for a Western palette and service wasn't very good. The cafe at front though did a really good job in the food they offered. Internet was expensive by Malaysian standards, and reasonably so even by Western standards most other decent hotels have it for free in Malaysia. Room was generous in size but: - no hand towels or washers - quite a bit of the furniture was quite scratched - bathroom was quite tired Overall the location is the best thing, nice walks, a cooler climate and beautiful trees and plants.
Mukesh L. Families with young children India, July 23, 2014
Brace yourself for very poor service.

Nice Location and scenic views from the room.
5
We booked One room condo which is a higher room category and more expensive than Deluxe room but on arrival were told that it is non-airconditioned room and we had to pay extra to upgrade to an air-conditioned room - surprisingly the lower category rooms are all air-conditioned. We took the room due to the pantry area but realised that it has no microwave, no utensils, no glasses, no plates, no cutlery, etc and hotel declined to give us any plates/cutlery. We requested for at least wine/ whisky glasses and the housekeeping directed us to the restaurant but the restaurant pointed us back to the house keeping. After much back and forth we were pointed to the lounge. I went to the Lounge but they initially refused to give us the glasses but after much insistence and personally guarantee to return the glasses after use I managed to get a couple of glasses. First time in my 20 years of travel that I have to struggle at a hotel for some basic items.
Mukesh L. Families with young children India, July 23, 2014
Avoid if you can!

Nice view and location
4
Rooms were clean and tidy but staff seemed very disoriented and lacked motivation. Service is very poor in all aspects and lacks co-ordination. e.g. - I kept calling for room service and housekeeping and nobody picks up the phone. Reception picks up but is useless as they insist you call housekeeping or room service again for your order or try later. Eventually when you get through but they take enormous time to get anything done. Nobody bothers. Rooms were clean though and we got our luggage in order so atleast somebody in the hotel is doing his job.
Chandan P. Couples India, July 23, 2014
Awana Hotel stay

Location; Cleanliness and value for money
7.3
Good comfortable stay
Tiong M. Couples Malaysia, July 20, 2014
The transportation services need to be improved

Cleanliness Helpful staffs with smile Great environment
7.3
The room is big and clean. There are a lots of activities and i like them all !
Rueben B. Solo travelers Netherlands, July 19, 2014
Pleasant

Location Service Facilities
7.3
Pleasant and good location. Excellent bus shuttle service and golf course
Wilfred M. Families with young children India, July 19, 2014
Stay in Awana

Beautiul location, friendly staff, Well designed hotel
7
I like this hotel very much, we were very compotrable,
Johan A. Families with young children Indonesia, July 18, 2014
Good Hotel with big room and good scenary

Good Room, Good Scenary, Various Food for Breakfast
8
Recommended hotel which has good swimming pool, good scenary and good breakfast
Gisela S. Groups Indonesia, July 18, 2014
very good quality hotel

room, price, facility
10

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Customer Reviews - Resorts World Genting - Awana Hotel, Genting Highlands

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