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Resorts World Genting - First World Hotel

Genting Highlands Resort, Genting Highlands, Genting Highlands, Malaysia 69000 (Show on map)

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Area: Genting Highlands Number of Rooms: 6083

Recent customer reviews

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Good

7.4

based on
13236 reviews

Value for Money
7.4
Location
8.4
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.2
Food/Dining
6.7
All reviews (13236)
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Woon L. Couples Malaysia, January 5, 2014
Room not clean

location is good
5.3
Room not clean and stinks smells from old furniture used.
Fitrah J. Couples Malaysia, January 4, 2014
good environment

cold room, clean, big and nice room
9.3
very good
Lientje R. Families with young children Indonesia, January 4, 2014
it is nice hotel we will comeback to stay in again

price fun food
6.3
the room is small and no bottle water in the room
Indahwati S. Families with young children Indonesia, January 4, 2014
very excellent with family

budget hotel, friendly staff, a lot of game for children
10
thats perfect to stay at first world hotel, because all available in thats hotel
Christopher Q. Couples Australia, January 4, 2014
Disappointing

Price, Location
5
The bus ride in across the top of highlands was spectacular but that is where it ended. The hotel itself is showing it's age. The outdoor amusement area looks like a war zone, the check in procedure was confusing and took much longer than it should have, service was virtually non-existent, the "deluxe" room was similar to a prison cell - I shudder to think what a standard room would be like. There was no internet available whatsoever except for Starbucks weak wifi. Everything around the hotel seemed to be over-priced due to it's area exclusivity. The casino is what most people would go there for. If you are not a gambler, go somewhere else. Really they should bulldoze this monstrosity of a hotel over the side of the mountain and start again utilising the natural beauty of the highlands instead of trying to focus on the gambling aspect. There are various skeletons of empty hotels past slowly decaying in the same area. The cable car ride to leave was nice.
Herry S. Families with young children Indonesia, January 4, 2014
nice hotel with cheap price

near park, near casino, near play grounds
7.7
Dewi S. Families with older children Indonesia, January 4, 2014
Pleasant Stay

fast and easy check out, large room, near public transportation
7.3
A really pleasant stay indeed.. Spacious room and of course the easy and quick check out. I enjoyed my stay here very much. You can go to the other hotel with the shuttle bus provided
Mina D. Families with older children Indonesia, January 4, 2014
nice stay on genting highland

nice, comfort and clean
6
good, but the room need renovation, the amusement also need more updating
Kenny T. Couples Malaysia, January 4, 2014
Massive Hotel yet quite efficient..

Efficient, Value for Money & Pleasant
7
Probably due to Fri, the crowd is not huge.. due to its massive size, the hotel uses shelf-check-in & check-out machines.. in a way, it is very efficient but for first timer (like me), we are quite confused but it is fast when you get it right.. We ask for non-smoking double room.. we were assigned to a non-smoking floor (level 25) but the room came with strong cigarette smell with twin-beds.. asked for a change of room, the staff was very attentive & allowed change (to level 28) without any hassle.. further offering us if we wish to take up breakfast offer at RM20 nett per pax, which we agreed.. with the normal price of RM38++ & the pricey food in Genting, we thought we are getting a very good deal.. Checking out was so fast, just by inserting the key-card into the check-out machine.. that's it! Overall, value for money, huge hotel yet be able to provide quite clean & pleasant room.. But I could imagine, how the whole situation when it comes to peak season or weekend, could be very chaotic..
Abdul K. Couples Pakistan, January 4, 2014
Good for Casinos near stay

Cosy, OK OK, good for the money
6
Stayed for one night only, just for the casino playing over night...

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Customer Reviews - Resorts World Genting - First World Hotel, Genting Highlands

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