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Resorts World Sentosa - Festive Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 447

Recent customer reviews

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Very Good

7.7

based on
7139 reviews

Value for Money
7.3
Location
8.6
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.9
Food/Dining
6.9
All reviews (7139)
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Soh S. Families with young children Singapore, June 25, 2014
Comfy and easy assess to all attraction

big enough room, fast check in and location
7
The stay at Festive Hotel was superb and pleasant
Dawn L. Families with young children Singapore, June 25, 2014
Enjoyable

Central to all facilities, very attractive to the kids
8
My room wasn't ready until after 5.30pm. A bit of a spoil sport as my daughter wanted to bathe after walking in the hot sun the entire morning and afternoon. However, the hotel staff offered to let us into the pool while waiting for my room to be ready and offer us a late check out to compensate for time loss. Overall, I am pleased with the staff service. I stayed in Equarius Hotel Deluxe Room previously and Festive Hotel Family King room this time round. Surprisingly the Equarius Hotel deluxe room is much larger than the Festive Hotel Family King room. Nonetheless, Festive Hotel is much more attractive in my kids' opinions while me & my Hubby prefer Equarius Hotel's zen feel
Rafiq R. Groups Singapore, June 24, 2014
wonderful.

nice rooms staff was understand peaceful
9.7
memorable night. my room was a bit noisy at night and so security came up to lower down but it was say in a nice way where im please about it
Geok H. Families with young children Singapore, June 24, 2014
Feel Like Home

Attentive Staff on detailed service to customer, Fast Service, Clean & Artistic Environment
9.3
My family had a wonderful 2days 1 night stay there. Before we checked in, we already requested the hotel management in our booking online to arrange a birthday welcome for my 6yrs old girl. And they really acted upon to my request. Greatly appreciated for their service. We will definitely come back again to have our family times. Thanks to Festive Hotel.
Taechasith P. Families with older children Thailand, June 24, 2014
Not worth your money.
4.7
The hotel rooms are very small and dated and also very dark setting. It is not look like the photos shown in the website. It needs to renovate. We won't go back there.
Chee K. Families with young children Singapore, June 24, 2014
An experience not worth remembering

Location,
6.7
Wear and tear is obvious for a hotel that is barely 5 years old. Maintenance is lacking as toilet has a musky smell. Room service forgot to give a bath mat and despite asking for it twice. It never came. Was surprise that no free wifi and needed a hefty sum to pay for every 24 hrs. Curtain came off the hook while closing it on first night. Housekeeping did not pick it up
Mahmoud Y. Families with young children Kuwait, June 24, 2014
i thing i'm going to love

It was very nice to stay there
10
very central located. 5 minutes walking from the central station.Great stay
Ann L. Families with young children Singapore, June 23, 2014
Good location but room furnishings need an update

1. Location 2. Staff were friendly and helpful 3. Room in dining , food was great
7.3
Faizal A. Families with young children Singapore, June 23, 2014
Expensive

Nearby to shops and attractions
6
Good. A spacious place esp for family with children. Near to train station, shops n attractions.
Gisela A. Families with young children Portugal, June 22, 2014
Unclean room, poor housekeeping, BB crib w/rust

Nice view from the balcony.
3
Disappointing and definitely not worth half of what I paid for. Arrived first with BB, a diaper bag, my handbag and a large suitcase. Nobody assisted me to carry any of the bags. Advertised as family hotel but not child friendly at all. Asked for BB crib and it came with rust. I was forced to place BB between me & my husband. Asked for 2 extra towels for BB and staff replied that only 2 towels per room (family room for 4 persons with 2 towels only?). Asked for 2 laundry bags and housekeeping staff said " I give you one". Bathtub had this disgusting appearance that I forced BB of 15 months to take a shower standing up. Plate with fruit seeds & skin as well as dirty wine glasses were left in our room for 2 days. I will never return to this hotel.

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