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Resorts World Sentosa - Festive Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269

Recent customer reviews

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Very good

7.7

based on 8087 reviews

6162 reviews in English

Value for Money
7.3
Location
8.6
Staff Performance
7.9
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
6.9
All reviews (8087)
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Muhammad F. Families with young children Singapore, May 14, 2015
Great staycation

location, room and cleanliness
7.3
My room was the family room which is great for those coming with their family. The bathroom was huge. We enjoyed the staycation.
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Seah F. Families with young children Singapore, May 14, 2015
Drop in service
5.3
Not enjoying as compared to when I first went to the hotel. Drop in the service and room floor was sandy and dirty
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Geok E. Couples Singapore, May 14, 2015
Happy staying

Location, room and courtesy staff
8
Feel happy when receive a surprise birthday cake .
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Noviana D. Families with young children Indonesia, May 14, 2015
Good hotel near universal studio

Clean, comfort, good design
8.3
Nice experience in this hotel
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Sylvia W. Solo travelers Indonesia, May 14, 2015
Good location

Location, good staff and clean
7.7
I like to stay in this hotel bcoz it near to play in resorts world and uss.
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Devasish M. Couples India, May 13, 2015
Nice location. Friendly staff. Well maintained.

Nice location. Friendly staff. Well maintained.
10
Enjoyed my stay there thoroughly.
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Gerard T. Couples Singapore, May 13, 2015
Room Service - Room to improve

Pricing, friendly front office staff, view
7
It was mediocre. Pricing, location and view were the three best things. Room service was horrible. The food took a mighty longtime even on an off-peak, Tuesday afternoon. It felt like the food was coming from mainland Singapore. By the time it arrived, the fries were already soggy. The replacement came an hour an a half later. And all the strands were short (below an inch and a half). No face towel and tissue box was almost empty. Front Office Staff were professional and friendly. So was the Room Service telephone operator. Festive Hotel should be a Three and a Half Star Hotel, not five.
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Lilian T. Families with young children Singapore, May 12, 2015
Short Stay at Festive

Location, Location, Location
6
The only great thing about the hotel is the location. Personally I feel that the hotel is overrated. The service staff was great. But the housekeep could have done a better job. We could find leftover packaging of previous guest underneath the bed. There were mouldy marks along the shower screen. The Night curtain was dirty with stains on it. In terms of toiletries, it was sufficient. With the rate, they should have provided complimentary breakfast for guests.
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Wa H. Families with older children New Zealand, May 12, 2015
Great location

Good service, good location, great values
9.7
We are very much enjoy it , all attraction within walking distance, transport are easy ,.
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Tsz W. Families with older children Hong Kong, May 12, 2015
Not close to the station

Affordable, Nice staff, Large room
6.7
The location of hotel seems near the station but actually it is not... At least 10-15 min walk is required from the station to the lobby as the lobby and the lift are at the very end of the corridor. The design of hotel focus you to pass through a long corridor with lots of luxury shops before arriving the lobby for check in. If you are unlucky to get a room at the far end of the corridor, 5 min walk is required from your room to the lift. So from your room to the station, it takes at least 20 min due to the design of the hotel. (You will understand my meaning when you check in the hotel.) The room is large but only provides basic facilities, even without a proper and nice desk, and a softer. Based on these facilities, i believe it is only a 4-star hotel (which is clean and provides basic facilities). Last but not least, the staff at the lobby are very nice and proactive.
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