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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
4972 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (4972)
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Yulie Z. Families with young children Indonesia, August 7, 2013
nice swimming pool for kids, large bed

nice location, nice swimming pool, large room
7.3
the hotel was nice, the room quite big with two double bed and 1 another bed, the swimming pool was great for children..
Samuel N. Families with young children Hong Kong, August 7, 2013
comfortable room, full of amenities around

lots of activities around. comfortable room. family friendly
7.7
It was a pleasant experience. My family had fun in the Universal Studio, the Luge and Skyride which is a must try. My kid also enjoyed the nice beach-type swimming pool and Port of Lost Wonder. The only problem was while we were allowed to check out 1230. The room key called to open the door at original check out time 1200. Luckily a staff was around and helped fix it after a while. The reception should have updated the system in time to prevent that from happening. Despite the little glitch, we would likely come back for another holiday.
Celsia H. Solo travelers Indonesia, August 7, 2013
overall is a good stay

location, room, bed
7
overall the stay is good. room is big with 2 big single bed and 1 roll out bed. room is clean with good amenities. check-in and check-out is fast, maybe because i'm checking-in in afternoon. the floor in shower area is slippery, my daughter fall twice. be careful if you have young kid. housekeeping is quite fast, ask for blanket and they send in less than 10min. Even in morning around 9am, they offer to make-up the room. swimming pool is great with the man made sand pool. the location is next to sea aquarium but it is quite difficult to look for the hotel at first since do not have a clear guidance.
Alya B. Families with young children Indonesia, August 7, 2013
The first and (maybe) the last

Pool, pool and pool
5
Except for the beach pool, all other things are not impressive. The hotel ambiance is dark, the room is small with no balcony. The breakfast queue was very long and the food was not so good. Better to stay at Equarius hotel and swim at Hard Rock (you can swim at Hard Rock pool if you stay at any Resort World hotels).
Buyung W. Solo travelers Indonesia, August 6, 2013
Nice swimming pool

Located close to Universal Studio and in Resort World complex.
6
The hotel was ok, but for a big name like Hard Rock it was quite standard. Standard room can accommodate 4-5 people (2-3 adults + kids) which is good. No bath tub, only shower. Long wait for check in.
Evelyn E. Families with young children Indonesia, August 6, 2013
Great for families

Big rooms, Pool facility, location
7
Great hotels for families. Big comfy bed comes with extra trundle bed. Pool is a must try, esp the kids pool. Good central location to explore Sentosa. One major letdown is no free wi-fi. They charge around $6 per hr per account!!
Dewi N. Families with young children Indonesia, August 6, 2013
good dining

good view
7.7
Michael S. Couples Indonesia, August 6, 2013
Unpleasant for such a high price paid

Swimming pool, proximity to attractions, unique theme
4
Our first impression is that, for a five star hotel - it lacks a proper entrance from the forum. We had to carry our luggage through stairs, swimming pool, before we can reach the lobby through the hotel restaurant. Check-in process was rather slow and at 4 pm, we were told room wasn't ready yet. Room was nicely design with huge space, huge bed, huge bathroom (plus point) but we were given a connecting room and the noises from next room were so loud day & night. Definitely not a luxury you would like when you were looking to relax. I don't think rooms are limited to 2-4 persons as they also have pull-out bed in the room. This resulted in too many people in staying in the room with loud noises while talking or gathering. Far from the relaxation and comfort that I was imagining given the brand name of Hard Rock Hotel.
Michelle K. Families with young children Singapore, August 6, 2013
Great getaway for a short family vacation.

Man-made beach pool, great lounge bar, great ambience
9
Spacious and comfortable room. Extra pull-out bed is a plus point for family stay. Man-made beach is safe and great for kids to play at.
Hendrick T. Families with young children Indonesia, August 6, 2013
Nice room, Comfort bed, Nice view.

The comfort room with the balcony, The beach and the pool was awesome! and Near to USS.
8.7
We satisfied and had a great moment to remember.. Will comeback again next holiday.

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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