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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

from 6399 reviews

Value for Money
7.3
Location
8.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6399)
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Ting T. Solo travelers China, May 22, 2014
average

no
6.3
the hotel is not worth such high price
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Sophia R. Couples Singapore, May 22, 2014
thematic room

room design, pool, location
9
Impromptu second stay. Got it at a very low price. Love the room design. Patrons will enjoy the pool area too.
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Suree R. Families with older children Thailand, May 22, 2014
Seem to be good

Large room, Good location for USS and SEA Aquarium
7.7
Long waiting queue to contact reception or front either check-in, check-out, etc. Late check-in VS no late check-out. Stay for 2 nights but key cards invalid from 2nd day 12:00pm, and same thing, wait for long queue to contact reception and have to repeat this for another 2 times due to front desk was too hurry to reset the key card due to still in valid (more than 40 minutes in total to get into room). Minibars didnot work well, housekeeping change a new one still not work, front desk refuse to change to a new room, but insist to change another minibar (still not work)
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Yeow C. Families with young children Malaysia, May 22, 2014
Admirable staffs hospitality and professionalism

Location and service i would rate it 5 stars and above. However, find the room condition and lighting a bit not to my liking.
6
Overall it was a great experience and my family had a great time staying there. Was impressed with the staffs professionalism and admirable hospitality. Although the room i requested was not available, the reception staff, Charles did a great job in finding one close to my request. Operator and house keeping also attended to my requests swiftly. The way they handled my calls and requests, really deserve my two thumbs up. Great job! Highly recommended.
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Christina R. Families with young children Indonesia, May 22, 2014
fantastic

staff, room and location
9
i loveeee it. i love the room decorations and the hotel staffs putting lots of attention. service is good.
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Fierdo G. Families with young children Indonesia, May 22, 2014
complete experience

swimming pool, gym, location
9
very nice hotel close by many attractions. beach/swimming pool for children.
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Edwin A. Families with young children Indonesia, May 22, 2014
Nice hotel,BIG Room

Nice swimming pooL
8.3
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Jerome T. Families with young children Philippines, May 22, 2014
Great place to stay in Sentosa

Friendly Staff, convenient location
9
With so many activities to do now in sentosa. it really is very convenient to stay in Hard Rock hotel, rather than going to and fro from the city to sentosa for the next 2 to 3 days
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Frengky A. Families with young children Indonesia, May 21, 2014
hardrock standard

crowded, casino, entertaiment
7
this is my 3rd hotel in the resort world. generally service is ok.. some staffs are not fluent in english so it is difficult to tell them what you need. other than that... i would come back again when they have promotion :)
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Vincent B. Couples Singapore, May 21, 2014
My choice of Hotel in RWS

Clean , good location and good service
7.3
My choice of Hotel in RWS because of the location and comfort
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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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