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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Hotel Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very Good

7.8

based on
4460 reviews

Value for Money
7.3
Location
8.4
Staff Performance
8.1
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (4460)
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Kin O. Families with young children Malaysia, March 27, 2013
Nice room,clean and comfortable,value for money.

room,swimming pool,breakfast buffet.
7.3
Pei E. Families with young children Malaysia, March 27, 2013
unprofessional customer servcice,very poor service

comfy bed, nice design, nice view
4
i cannot see myself returning to hard rock sentosa again, this is probably the worse experience ever, extremely poor customer service anywhere you go, long and frustrated wait in line for check in and check out, unhelpful and impatience staff, restaurant serve the same breakfast every day, if any food run out they will not refill and when you ask the staff they will replied “all finish, no more “ but it’s only 9am? if you serve the breakfast from 7.30-10.30 then you need to make sure you have enough food to supply to all the guest, they will start clearing up at 10ish so unless you are early bird, otherwise you will expect to eat what is left on the plate
Foong A. Families with young children Malaysia, March 27, 2013
The hotel is ok, nothing amazing

The pool, proximity to Universal Studio
4.7
Hotel is dark...not much activity. Except the pool.
Brendan G. Couples Australia, March 27, 2013
Hard Rock rules - OK

So many things to do, things to see, things to eat.
10
This hotel has so much to do that the 2 days I planned were not nearly enough. I am going back soon for at least a week. No Really, you just cant do everything in few days. Plus there's not enough meals in a few days to try all the restaurants and food options.
Bambang S. Families with older children Indonesia, March 27, 2013
Perfect location, near from major attractions

comfortable bed, nice design, and nice breakfast
7
Pui S. Families with young children China, March 27, 2013
My kids love the pool so much...

spacious room,swimming pool and near theme park.
8
exellent!relax atomosphere and friendly staff. That's why I chose Hard Rock!
Imelda S. Families with young children Indonesia, March 27, 2013
i felt very comfort,safely,and great atmosphere

the location is great,staffs are friendly,the pool is good for children
7.7
i felt happy to stay in this hotel.the food is enough.location is very close to universal studio.the facility of fitness is very good.staff are friendly.swimming pool is clean.the check out counter is very fast to serve customer.if i want to back to singapore i would stay again in this hotel and i will tell to my friends about this hotel
Kheng L. Families with older children Malaysia, March 27, 2013
musical stay

great swimming pool, pleasant room and musical lobby theme
8
Adrian W. Families with young children Indonesia, March 27, 2013
Great Unique Hotel with Awesome Pool

The design, location and the pool
8
Check in as procedure at 3pm. I was placed in a smoking room but after a request to switch to a non smoking room they quickly accommodate my request. Great friendly staff overall. I would have to say that Singaporeans in general are kind of stuck up but the staff in this hotel is well trained for international service standard. The pool is superb. My daughter loved the beach pool. The hotel is close to the aquarium and USS. Very convenient for me and my daughter. Overall its well worthed to stay at this hotel. I would definitely stay here again.
Ashrina B. Couples South Africa, March 27, 2013
great location

decor of the room/easy access to theme park/choice of outside restuarants
8

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Customer Reviews - Resorts World Sentosa - Hard Rock Hotel, Singapore

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