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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore 098269 (Show on map)

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Area: Sentosa Number of Rooms: 364

Recent customer reviews

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Very good

7.8

based on
6943 reviews

5260 reviews in English

Value for Money
7.2
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.0
Food/Dining
7.1
All reviews (6943)
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Rik Z. Families with young children Netherlands, August 9, 2014
Resorts World Sentosa - Hard Rock Hotel

Can only think of two being location and pool
4.7
The Hardrock hotel surpised us immensely in a negative way. To cut a long story short, we paid a bomb for an average (sized and equipped) room, which was dirty and already full with moist and mold on walls, ceiling and carpet. The smell was there, though we are used to it living in the tropics, one wouldn't expect this at the hard rock brand. After this short lifespan the hotel already looks worn. We used the evening and breakfast buffet in the Starz restaurant and that was very average as well. The staff seemed mostly uninterested (exceptions are there), and it clearly was a food factory. Nice for one night, but wouldn't do it again, and would not recommend. There are better hotels for a better price on Sentosa Island. Not all was bad, some staff were very entertaining and showed pleasure in doing their job (i.g. pool bar, reception, concierge). Location is top, and potential high, however execution not what one would expect for that price and the Hardrock brand.
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Emily T. Couples Singapore, August 9, 2014
staycation

near to universal studio , spacious , comfortable
7
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Yiping X. Families with older children Singapore, August 9, 2014
Good staycation hotel

Good location. Friendly staff and good service
8.7
Good staycation hotel in sentosa!
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Shawn N. Couples Singapore, August 9, 2014
Nice, Excellent Room

Room Location, Staff and Cleaness
10
Very excellent. Staff is very friendly. Love the preparation room.
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Chui F. Families with young children China, August 8, 2014
location good

location
8
no free wifi
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Fu H. Families with young children Hong Kong, August 7, 2014
good stay

good food
8.7
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Ka L. Families with young children Hong Kong, August 6, 2014
Worser and Worser

pool, close to universal studio, pull out bed
5.3
The balcony door could not lock, the safety box could not work, the toilet flush is suddenly broken. Even though the staff could help to fix it. It seems that there is no maintenance for the hotel room. Can't imagine it is a five-star hotel !!!
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Michael P. Families with young children Philippines, August 6, 2014
Booked at Hard Rock, got transferred to Crockford

Funky interior design. Nice staff especially the receptionist.
8.7
For unknown reason, they offered to transfer me to Crockford Hotel which is a very nice members/invite only hotel.
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Yin T. Families with older children Hong Kong, August 6, 2014
Perfect for kids

location, facilities, comfy room
9
one of my all time favourite to Singapore. Location right next to the universal studio and other attractions. And the lovely swimming pool with lovely music is my young cousin's favourite
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Zhen R. Couples China, August 6, 2014
good service and guitar theme

theme service view
8.3
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